Healthcare Success Manager: CRM & Client Outcomes

RevSpring; Columbus (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

RevSpring in Columbus, OH is seeking a Customer Success Manager for EngageIQ to support client implementation, adoption, and ongoing performance. You will partner with clients and internal teams to establish baselines, monitor yield, and drive value with best practices.

The role demands strong CRM, account management, and project management skills, plus the ability to translate data into actionable insights and improve outcomes across the client portfolio.

Qualifications

• Strong working knowledge of CRM platforms and customer relationship management practices.
• Experience in client success, account management, project management, or a related customer-facing role.
• Excellent customer service, communication, and relationship-building skills.
• Ability to manage multiple client projects, priorities, and deadlines effectively.
• Strong analytical and problem-solving skills, with the ability to interpret performance data and identify trends.
• Experience supporting client implementations and establishing performance benchmarks.
• Ability to collaborate effectively with cross-functional teams, including Analytics, Account Management, and Implementation.
• Proactive, detail-oriented approach with a strong focus on client outcomes and continuous improvement.

Responsibilities

• Participate in client implementation meetings to ensure features align with best practices.
• Partner with new clients to establish performance baselines and identify yield-improvement opportunities.
• Monitor yield and performance trends across the EngageIQ client portfolio.
• Identify underperforming clients and research potential causes and improvements.
• Collaborate with Analytics, Account Management, and Implementation teams to develop client strategies.
• Track client progress and communicate performance insights, risks, and next steps to stakeholders.
• Build strong client relationships by providing responsive, proactive, solutions-oriented support.
• Coordinate client initiatives and projects to ensure milestones and outcomes are achieved.
• Serve as a voice of the client by sharing feedback to improve EngageIQ.

Skills

CRM platforms

Client success

Account management

Project management

Customer service

Communication skills

Relationship building

Cross-functional collaboration

Data analysis

Education

Bachelor’s Degree

Job description

RevSpring in Columbus, OH is seeking a Customer Success Manager for EngageIQ to support client implementation, adoption, and ongoing performance. You will partner with clients and internal teams to establish baselines, monitor yield, and drive value with best practices.

The role demands strong CRM, account management, and project management skills, plus the ability to translate data into actionable insights and improve outcomes across the client portfolio.