Executive Partner, Customer Success — Health AI Platform

Innovaccer Analytics; United States; Remote; USD 180,000 - 280,000; Full time

Benefits offered by this job

Generous Paid Time Off

Parental leave

Recognition & Rewards

Comprehensive health insurance

Job summary

Innovaccer Analytics seeks a Partner, Customer Success to own strategic health-system relationships and drive adoption and outcomes of our population health and AI platforms.

You will partner with CIOs, CFOs, COOs, CMIOs, and CEOs to translate platform capabilities into measurable ROI, and mentor senior Customer Success Leaders to ensure delivery excellence and sustained growth across enterprise accounts.

Qualifications

• 15+ years in healthcare provider services or enterprise healthcare technology
• 5–10+ years in customer success or enterprise account leadership
• Experience managing strategic client relationships at the C-suite level

Responsibilities

• Own and deliver on CARR, ARR growth, churn reduction, NPS, and CSAT across platform accounts
• Mentor and develop Customer Success Leaders
• Partner with Sales, Product, Engineering, AI, and Delivery teams
• Drive platform adoption and expansion across multiple domains
• Maintain executive engagement with client leadership as a strategic partner

Skills

Executive relationship management

C-suite engagement

Strategic account leadership

Platform delivery leadership

Healthcare leadership

Education

MBA or healthcare management degree

Tools

AI platforms

Enterprise data platforms

Job description

Innovaccer Analytics seeks a Partner, Customer Success to own strategic health-system relationships and drive adoption and outcomes of our population health and AI platforms.

You will partner with CIOs, CFOs, COOs, CMIOs, and CEOs to translate platform capabilities into measurable ROI, and mentor senior Customer Success Leaders to ensure delivery excellence and sustained growth across enterprise accounts.