Customer Success Director

HealthLeap Inc.; San Francisco (CA); Híbrido; USD 150 000 - 230 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity

Unlimited PTO

401(k) match

Laptop provided

Relocation assistance

Resumo da oferta

HealthLeap Inc. is seeking a Customer Success Director to own the health system relationships and drive retention, expansion, and cross-functional collaboration across product, data science, and finance domains.

You will work with executives and operational leaders, guiding strategic initiatives, measuring outcomes, and ensuring value delivery at scale in a fast-moving, early-stage company. Hybrid in SF with relocation support offered.

Qualificações

• Experience in customer success, strategic account management, or consulting for complex, senior-level relationships.
• Ability to read dashboards, build business cases, and communicate value to CFOs/CIOs/CMOs.
• Comfort working with health systems or large organizations and bringing new technology into healthcare environments.

Responsabilidades

• Serve as the primary strategic partner to executives across a portfolio of health system partners.
• Build broad, trusted relationships from the C-suite to operational leaders and renewals.
• Own retention, renewal, and expansion in collaboration with sales.
• Define success in clinical, operational, and financial terms and lead executive reviews.
• Collaborate with clinical, implementation, product, and data teams to drive adoption.
• Identify risks early and act to mitigate them.
• Represent the customer voice in product, data science, and company decisions.
• Help scale customer success playbooks as HealthLeap grows.

Conhecimentos

Customer success

Strategic account mgmt

Healthcare sector

Data-driven storytelling

Executive communication

Descrição da oferta de emprego

We're hiring. Help us build AI that empowers clinicians to deliver better care, faster - for every patient, every day.

Today's priority list Updated each morning

• 1 Bed 7B 64 F · 4 days LOS 0.94
• 2 Bed 3A 71 M · 2 days LOS 0.89
• 3 Bed 12C 58 F · 6 days LOS 0.81
• 4 Bed 9D 47 M · 1 day LOS 0.76

Synced to the EHR flowsheet

Patients get identified earlier, and patients get caught who would have been missed.

Real results from the top health systems in the US.

Cedars-Sinai Medical Center financial impact

Our mission

Make sure no patient who could be helped slips through unseen.

Culture & Values

How we work

We're building something massive — but responsibly.

• Mission first.

  Healthleap exists to maximize health outcomes for as many people as possible. The mission came first. Every decision compounds toward it.

• Seek truth.

  The best ideas win, regardless of source. We're direct, challenge assumptions, and change our minds fast when evidence demands it.

• Win together.

  We're low ego, high trust. We jump in, elevate each other, and go out of our way to help each other win. We play the long game.

• Velocity drives outcomes.

  Action produces information. Each iteration sharpens our aim. We push to get things done in half the time. Our speed compounds into exponentially larger impact on the world.

• Beat the odds.

  We believe the outcome is in our hands. If it matters, we find a way. Once we achieve one unlikely outcome, we reach for the next.

• Grateful adventurers.

  We truly love the journey, ups and downs included, and grow from it all. We feel fortunate to work on important problems together. We work and live life with joy.

What we offer

Compensation

• Market-leading salaries - we want the best

Equity

• Meaningful ownership in an early-stage company
• 100% of premiums covered for employees

PTO

• Unlimited, with a recommended minimum of 20 days

401(k)

• We match 4% - your future matters

Equipment

• Laptop

The heart of the AI revolution

Our office is in Jackson Square in SF - surrounded by the best AI talent and healthcare innovation in the world. In-person team. Hybrid flexibility (3-5 days in-person). We cover relocation.

Join the team

We're ~25 people. Early enough to shape the product. Results that are changing lives.

Customer Success Director

Location

Employment Type

Full time

Department

About Healthleap

Every day, millions of hospitalized patients who need intervention are missed because clinicians simply can't see everything. HealthLeap is building the AI operating system that helps care teams identify these missed patients, enabling them to improve health outcomes and generate millions of dollars. HealthLeap is changing what is possible: closing gaps that traditional workflows and clinician capacity could never.

Over the past year, we've grown contracted revenue more than 13x, expanded rapidly across leading health systems, and now help care teams identify patients across millions of inpatient encounters.

We're ~25 people. >$32M raised. SF-based, hybrid-friendly. And, we're delivering results that are changing lives.

Why this role

The most critical part of building healthcare technology is building partnerships that last: earning the trust of executives, proving value in the language of finance and quality, and turning a successful first deployment into a long-term relationship that keeps growing.

As a Customer Success Director, you own the health and growth of a portfolio of HealthLeap's health system relationships. You'll define how HealthLeap retains, expands, and scales your portfolio of health system partnerships as we expand into a multi-condition platform. You'll work directly with founders, product leadership, and data science, bringing the customer's voice into every critical decision.

What you'll do

Serve as the primary strategic partner to executives and key decision-makers across a portfolio of health system partners

Build broad, trusted relationships early, from the C-suite to operational leaders, and deepen them throughout the partnership, not just at renewal

Own retention and renewal, and partner with our sales team on expansion into new service lines and facilities

Define success with each partner in clinical, operational, and financial terms, and lead executive business reviews that show progress and set the next step

Work closely with our clinical and implementation colleagues so they have the sponsorship and organizational alignment they need to drive adoption

Spot risk early and get ahead of it

Bring the customer's voice into product, data science, and company decisions

Help build the playbooks for how customer success at Healthleap scales as we grow

What we're looking for

Substantial experience (typically 7+ years) in customer success, strategic account management, consulting, or a related role, and a track record of growing complex, senior-level relationships

Experience working with health systems or other large, complex organizations. Deep healthcare experience is a plus; so is experience bringing new technology into established environments

Comfort with data: you can read a dashboard, build a business case, and tell the story behind the numbers to CFOs, CIOs, and CMOs

Strong commercial judgment about retention, expansion, and value

Thrive with ownership and ambiguity in a fast-moving, early-stage company

Work well across clinical, technical, and product teams, knowing when to lead and when to enable

Willing to travel regularly for site visits, business reviews, and key partner milestones

A note on fit

If you're excited by the mission and bring most of what's above, we'd like to hear from you, even if your background doesn't match every line.

If you're passionate about applying frontier AI to real-world impact, join us in building healthcare's future.