Strategic Head of Business Operations & Transformation

Relatient; Northern (KY); Hybrid; USD 155,000 - 250,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Unlimited PTO

HSA with employer contributions

Employee Assistance Program (EAP)

Parental leave

Job summary

Relatient is seeking a Head of Business Operations & Transformation to partner with the COO and leaders to translate strategy into priorities, measurable initiatives, and executable plans. This role connects operating performance to customer outcomes, recurring revenue, and scalable growth across multiple functions.

Responsibilities include building an operating model, governance, and KPI framework, leading transformation cadences, and improving lifecycle efficiency and ARR visibility.

Qualifications

• Bachelor's degree in business, operations, finance, engineering, healthcare administration, or related field.
• 10+ years of progressive experience in business operations, SaaS or customer operations, transformation, strategy execution, professional services, consulting, or related field.
• 5+ years leading senior-level teams, enterprise programs, or complex cross-functional transformations.
• Experience building operating cadences, KPI frameworks, dashboards, executive performance processes, and capacity or financial models.
• Strong understanding of SaaS business models, recurring revenue, customer lifecycle management, implementation, retention, and service delivery.
• Proven ability to translate strategy into execution, improve complex processes, influence senior leaders, and create accountability across functions.
• Strong analytical, strategic, change-leadership, and executive-communication skills, with ability to bring clarity to incomplete data and rapidly changing situations.
• Preferred: Healthcare technology familiarity; MBA or advanced degree.

Responsibilities

• Translate Relatient's strategy into integrated operating priorities, plans, and initiatives.
• Build operating model, KPI framework, dashboards, and governance to connect customer performance to revenue and results.
• Lead operating cadences and transformation reviews to surface gaps, track actions, and drive accountability.
• Improve end-to-end customer lifecycle by reducing cross-functional friction and addressing implementation delays.
• Enhance implementation speed, predictability, and economics via visibility into ARR, backlog, milestones, and revenue activation.
• Develop demand, capacity, workforce, productivity, and financial models to guide decisions.
• Prioritize and manage the COO organization’s transformation portfolio and measure benefits.
• Advance the systems roadmap, data governance, automation, and AI capabilities across platforms.
• Influence leaders across Sales, Finance, Product, Engineering, Talent & Culture, and others.
• Perform other duties as assigned.

Skills

Strategic thinking

Analytical skills

Executive communication

Change leadership

Cross-functional collaboration

Education

Bachelor's degree in business/related field

Job description

Relatient is seeking a Head of Business Operations & Transformation to partner with the COO and leaders to translate strategy into priorities, measurable initiatives, and executable plans. This role connects operating performance to customer outcomes, recurring revenue, and scalable growth across multiple functions.

Responsibilities include building an operating model, governance, and KPI framework, leading transformation cadences, and improving lifecycle efficiency and ARR visibility.