Senior Strategy & Operations Associate — Success Enablement

Relativity; California (MO); Hybrid; USD 100,000 - 150,000; Full time

Job summary

Relativity is seeking a Senior Strategy & Business Operations Associate to partner with the Success leadership and turn strategy into grounded decisions. You will shape planning cycles, align cross-team work, and translate qualitative insights into actionable dashboards and reports for executives.

The role requires building credible relationships with senior leaders, managing multiple priorities, and driving improvements in operational cadence.

Qualifications

• 3-5 years of experience in strategy, business operations, management consulting, or customer success operations, ideally within a SaaS or technology environment.
• A balance of relationship-building and analytical rigour: you build trusted relationships with and influence senior leaders who don't report to you, and you turn quantitative measurement and qualitative intelligence into a coherent, actionable picture.
• A track record of owning consequential decisions in ambiguous, fast-moving situations, and of standing up new processes or capabilities where none existed before.
• Proven ability to manage a heavy, competing workload with disciplined prioritization, and the intellectual honesty to name trade-offs directly and say what leadership needs to hear.
• An exceptional communicator across formats — written, verbal, and executive-facing — with experience using tools such as Gainsight, Salesforce, and Tableau and practical fluency in AI-enabled operations.
• Bonus: SaaS, legal tech, or e-discovery experience; or exposure to AI adoption or transformation programs.

Responsibilities

• Serve as a strategic thought partner to Success leadership, supporting the planning, alignment, and execution of the department's operating rhythm.
• Partner with teams across Relativity Success to understand what's happening on the ground and channel that intelligence into Strategic Execution's prioritization and reporting capabilities.
• Support prioritization for cross-team work, helping assess dependencies, surface conflicts, and keep sequencing decisions grounded to ensure it all leads towards the department’s goals and priorities.
• Stay close to in-flight work across the department through the relevant cross-team forums, so prioritization and reporting reflect a complete picture.
• Recommend action, not just report it — surface cross-team dependencies, risks, and AI‑maturity signals with a proposed course of action attached, not just the finding.
• Contribute to executive reporting and annual planning with current intelligence on adoption, cross-team dynamics, and where the organization is heading.

Skills

Strategy

Business operations

Stakeholder management

Communication

Prioritization

Analytical thinking

Tools

Gainsight

Salesforce

Tableau

Job description

Relativity is seeking a Senior Strategy & Business Operations Associate to partner with the Success leadership and turn strategy into grounded decisions. You will shape planning cycles, align cross-team work, and translate qualitative insights into actionable dashboards and reports for executives.

The role requires building credible relationships with senior leaders, managing multiple priorities, and driving improvements in operational cadence.