Head of Customer Operations & P&L Systems

AI Acquisition; United States; Remote; USD 180,000 - 300,000; Full time

Job summary

AI Acquisition is seeking a hands-on operator to run its Customer Success organization and related functions. You will own P&L and build the accountability framework from scratch, with clear outputs and measurements.

You will directly manage account management leads and senior operators, partnering with sales, delivery, and People Ops to scale the function and drive performance across a large team.

Qualifications

• Experience running a large metrics-driven operation.
• Proven P&L or margin ownership with real numbers.
• In-house operating experience; not consulting or fractional work.
• Managed teams of 30+ with direct reports at manager/lead level.

Responsibilities

• Own P&L and cost-to-serve for the function.
• Build the accountability infrastructure from scratch with named outputs.
• Directly manage account management leads and senior operators.
• Partner with sales and delivery leadership on handoffs, capacity planning, and pipeline-to-onboarding flow.
• Hire and build management depth with People Ops to set standards.
• Free founders from day-to-day operational firefighting to focus on vision.

Job description

AI Acquisition is seeking a hands-on operator to run its Customer Success organization and related functions. You will own P&L and build the accountability framework from scratch, with clear outputs and measurements.

You will directly manage account management leads and senior operators, partnering with sales, delivery, and People Ops to scale the function and drive performance across a large team.