Strategic Growth Lead: Retention & Recapture

M&T Bank Corporation; Oregon; Hybrid; USD 90,000 - 149,000; Full time

Job summary

M&T Bank in Clanton, Alabama is seeking a skilled analytics professional to design and communicate long-term strategies that drive customer retention, portfolio growth, and new acquisition. You will collaborate with business partners and leverage lead management tools to optimize campaigns and performance.

Responsibilities include developing capture/recapture initiatives across channels, analyzing data, and delivering actionable insights while adhering to risk and regulatory standards.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Strong analytical ability and problem-solving skills; strong written, and verbal communication.
• Self-motivated, results-driven, and well organized; ability to handle multiple tasks within deadlines.
• Experience with lead management and customer outreach platforms.

Responsibilities

• Support development and implementation of capture/recapture strategies to increase retention and portfolio growth.
• Design and optimize multi-channel customer outreach campaigns with Velocify, Volly, and dialer tools.
• Analyze performance data to identify trends and provide actionable recommendations for engagement and retention.
• Ensure compliance with risk and regulatory standards and escalate risks as needed.
• Promote a culture of belonging and uphold M&T Bank brand and standards.
• Maintain internal controls and assist with audit points as required.

Skills

Analytical thinking

Problem solving

Interpersonal skills

Communication skills

Self-motivated

Time management

Excel proficiency

Education

Bachelor's degree

9+ years equivalent experience

Tools

Velocify

Volly

Dialer technologies

Job description

M&T Bank in Clanton, Alabama is seeking a skilled analytics professional to design and communicate long-term strategies that drive customer retention, portfolio growth, and new acquisition. You will collaborate with business partners and leverage lead management tools to optimize campaigns and performance.

Responsibilities include developing capture/recapture initiatives across channels, analyzing data, and delivering actionable insights while adhering to risk and regulatory standards.