Business Strategy Lead

M&T Bank Corporation; United States; Remote; USD 90,000 - 149,000; Full time

Job summary

M&T Bank Corporation is seeking a senior analytics professional in Alabama to design, develop, and communicate long-term strategies that drive customer retention and portfolio growth. You will partner with business stakeholders to optimize outreach campaigns and leverage Velocify, Volly, and dialer technologies to track performance.

Responsibilities include analyzing data, delivering actionable recommendations, and ensuring compliance with risk standards while supporting cross-functional teams

Qualifications

• Bachelor’s degree and at least 5 years of relevant work experience, or 9 years with higher education and/or work experience in lieu of a degree.
• Strong attention to detail; ability to work independently and in a team.
• Analytical ability and creative problem-solving; strong written and verbal communication.
• Self-motivated, results driven, and well organized; ability to handle multiple tasks under time constraints.

Responsibilities

• Support development and execution of capture and recapture strategies to drive portfolio growth.
• Design, execute, and optimize customer outreach campaigns across multiple channels using Velocify, Volly, and dialers.
• Analyze customer, portfolio, lead, outreach, and campaign data to identify trends and opportunities.
• Provide actionable recommendations to improve engagement, conversion, and retention.
• Adhere to risk and regulatory standards and promote a belonging-focused environment.

Skills

Strong analytical ability

Interpersonal communication

Self-motivated & organized

Multitasking under time constraints

Proficient with data tools

Education

Bachelor’s degree

Tools

Velocify

Volly

Dialer technologies

Job description

Overview

Provides high level analytical expertise in the design, development, and communication of long-term strategies in pursuit of business goals. Works closely with business and functional experts from other teams; convenes teams to accomplish goals. Influences peers on surrounding teams.

• Strong analytical ability and creative problem-solving skills; strong interpersonal, written, and verbal communication skills
• Self-motivated, results driven, and well organized; ability to handle multiple tasks and work under time constraints in support of various assignments
• Proficient with personal computers and spreadsheet, database, graphing, and presentation software

Job Description Overview Provides high-level analytical support in the design, development, and communication of long-term strategies in pursuit of business goals. Partners closely with business and functional experts to identify opportunities that drive customer retention, portfolio growth, and new business acquisition. Supports the development, execution, and optimization of capture & recapture strategies through data-driven insights, lead management practices, and customer engagement technologies. Works cross-functionally to achieve strategic objectives and influences peers across teams.

• Support the development and implementation of capture and recapture strategies designed to increase customer retention, strengthen existing customer relationships, identify origination opportunities, and drive portfolio growth.
• Partner with business stakeholders to design, execute, and optimize customer outreach campaigns and engagement initiatives across multiple channels, leveraging platforms such as Velocify, Volly, Dialer technologies, and related lead management tools.
• Analyze customer, portfolio, lead, outreach, and campaign performance data to identify trends, opportunities, and areas for improvement. Develop actionable recommendations that enhance customer engagement, conversion effectiveness, retention, and overall business performance.
• Understand and adhere to the Company's risk and regulatory standards, policies, and controls in accordance with the Company's Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

Education and Experience Required

• Bachelor’s degree and minimum of 5 years relevant work experience, or in lieu of a degree, a combined minimum of 9 years higher education and/or work experience
• Strong attention to detail; ability to work independently and function as a member of a team
• Strong analytical ability and creative problem-solving skills; strong interpersonal skills necessary for business partner relationships within and outside the organization; strong written, and verbal communication skills
• Self-motivated, results driven, and well organized; ability to handle multiple tasks and work under time constraints in support of various assignments

Strongly Preferred Experience

• Experience developing and executing capture and recapture strategies within mortgage.
• Experience managing outreach initiatives, lead generation and management processes, customer retention efforts, and portfolio growth strategies.
• Experience onboarding and managing Velocify, Volly, and dialer technologies to develop, execute, and track performance.
• Ability to translate data and business insights into actionable recommendations that drive recapture and business growth.

Compensation

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $89,600.00 - $149,300.00 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above corresponds to our national pay range for this role. The specific pay range applicable to you may vary based on your location.

Location

Clanton, Alabama, United States of America

Company Overview

Great companies have an enduring sense of purpose. At M&T, our purpose is a simple one: make a difference in people’s lives and uplift the communities we serve. M&T Bank Corporation is a financial holding company headquartered in Buffalo, New York. M&T’s affiliates offer advice, guidance, expertise and solutions across the entire financial spectrum, combining M&T Bank’s traditional banking services with the wealth management and institutional capabilities offered by Wilmington Trust. M&T Bank has a network of over 1,000 branches and 2,200 ATMs that span 12 states from Maine to Virginia and Washington, D.C. For more than 165 years, M&T has strived to take an active role in our communities and build long-lasting relationships with our customers. We are a bank for communities—combining the capabilities of a large bank with the care of a locally focused institution. As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year. Our core values – integrity, ownership, collaboration, curiosity, and candor – drive the work we do. We seek to further build upon our record of success by bringing in top talent and fresh skill sets while continuing to support the growth and development of all our team members.

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.