Strategic Growth & Customer Retention Lead

M&T Bank Corporation; United States; Remoto; USD 90.000 - 149.000; Tempo integral

Resumo da vaga

M&T Bank is seeking a senior analytical professional to design, develop, and communicate long-term strategies that support business goals. You will partner with business and functional teams to identify opportunities for customer retention, portfolio growth, and new business acquisition, and you’ll translate data into actionable insights across campaigns.

You will oversee capture and recapture initiatives, manage cross-channel outreach using Velocify, Volly, and dialer tech, and ensure adherence

Qualificações

• Bachelor’s degree required, or 9+ years education/work experience.
• Minimum 5 years relevant work experience.
• Strong attention to detail and ability to work independently.
• Strong analytical and communication skills.
• Ability to handle multiple tasks under time constraints.

Responsabilidades

• Develop and implement capture and recapture strategies to increase retention and portfolio growth.
• Partner with stakeholders to design multi-channel outreach campaigns across Velocify, Volly, and dialer tools.
• Analyze customer, portfolio, and campaign data to identify trends and opportunities.
• Provide data-driven recommendations to improve engagement and performance.
• Adhere to risk and regulatory standards and escalate issues as needed.
• Lead and influence cross-functional teams and maintain alignment with M&T Bank brand.

Conhecimentos

Analytical thinking

Communication skills

Attention to detail

Self-motivation & time management

Formação

Bachelor's degree or equivalent experience

Ferramentas

Velocify

Volly

Dialer technologies

Descrição da vaga

M&T Bank is seeking a senior analytical professional to design, develop, and communicate long-term strategies that support business goals. You will partner with business and functional teams to identify opportunities for customer retention, portfolio growth, and new business acquisition, and you’ll translate data into actionable insights across campaigns.

You will oversee capture and recapture initiatives, manage cross-channel outreach using Velocify, Volly, and dialer tech, and ensure adherence