Strategic Growth & Client Relations Manager

San Diego Supercomputer Center; San Diego (CA); On-site; USD 100,000 - 188,000; Full time

Job summary

UC San Diego Health is seeking a Business Operations & Client Relations Manager to oversee Occupational Health Services across five clinics. You will lead operations, drive growth, and build strong partnerships with internal stakeholders and external employer clients.

This role reports to senior leadership, manages onboarding, account management, and service implementation, and uses metrics to improve performance and customer experience across multiple sites in San Diego.

Qualifications

• Seven (7) years of related experience, education/training, OR a Bachelor’s degree in related area plus three (3) years of related experience/training. Related experience in strategic planning or business development in a hospital/health system.
• Thorough knowledge of business development concepts, practices and functions including health care research resources.
• Strong quantitative and analytical skills to perform complex market and financial analysis.
• Advanced problem solving skills to assess complex issues and develop solutions.
• Strong interpersonal skills to work collaboratively and effectively with multi-disciplinary, cross-functional teams.
• Well-developed written and verbal communications skills including an ability to positively interact with executives, providers and staff at all levels.
• Ability to develop comprehensive reports and presentations.
• Advanced proficiency in Microsoft Office software and database applications (Word, Excel, PowerPoint, and Access).

Responsibilities

• Provide operational oversight for five Occupational Health clinic locations.
• Monitor clinic performance, productivity, staffing coordination, and service delivery standards.
• Serve as the primary point of contact for employer clients and key UC San Diego Health stakeholders.
• Develop and maintain strategic relationships with internal and external clients.
• Lead client onboarding, implementation, and ongoing account management activities.
• Identify and pursue business development opportunities to expand Occupational Health services.
• Collaborate with leadership to develop and execute strategic growth initiatives.
• Analyze operational, financial, and client satisfaction metrics to drive continuous improvement.
• Partner with clinical and operational teams to enhance workflows, access, and service quality.
• Support contract negotiations, service agreements, and partnership development.
• Develop presentations, reports, proposals, and business cases for leadership and external partners.
• Represent Occupational Health Services in client meetings, community outreach efforts, and business development activities.

Skills

Strategic thinking

Analytical skills

Interpersonal skills

Communication skills

Report writing

Education

Bachelor’s degree in related area

Tools

Excel

Word

PowerPoint

Access

Job description

UC San Diego Health is seeking a Business Operations & Client Relations Manager to oversee Occupational Health Services across five clinics. You will lead operations, drive growth, and build strong partnerships with internal stakeholders and external employer clients.

This role reports to senior leadership, manages onboarding, account management, and service implementation, and uses metrics to improve performance and customer experience across multiple sites in San Diego.