Strategic Government Accounts Care Specialist

T-MOBILE USA, Inc.; Irving (TX); On-site; USD 26,000 - 47,000; Full time

Benefits offered by this job

401(k)

Employee stock purchase plan

Stock grants

Paid time off

12 paid holidays

Job summary

T-Mobile USA, Inc. is seeking an Expert, Government Business Care to support Federal Government customers and coordinate with cross-functional teams on solutions and sales.

The role focuses on delivering customer solutions, boosting loyalty, and handling both offline and inbound tasks for account billing and reporting. The candidate will provide operations support to the sales team, respond to inquiries, resolve escalations, participate in calls, and ensure contractual obligations are met while

Qualifications

• High School Diploma or GED.
• 2–4 years Customer Service or customer facing sales experience (Preferred).
• Less than 2 years Prior call center experience (Preferred).

Responsibilities

• Deliver exceptional Un-Carrier service through expert handling of requests via various communication channels for customers as well as our sales team.
• Resolve billing issues by confirming promotions and rebates are processed correctly and assist with buyback facilitation of devices.
• Assist Sr. Government Experts and community as needed with account management activities including mobile number management, new account activation, fulfillment of equipment needs.
• Assist the Sr. Government Experts as needed with sales or billing requests, processing orders and renewals via portal or Salesforce.
• Run custom billing, usage and other account related activity reports that allow for management of the customer account as needed.
• Communicate proficiently with all levels of business customers, Sales and cross-functional partners; engage in cross-functional partnerships for in-depth problem solving.

Skills

Customer Service

Organizational Skills

Cross Functional Relationships

Presentation

MS Office

Salesforce

Strategic Thinking

Task Management

Problem Solving

Education

High School Diploma/GED

Tools

Salesforce

Microsoft Office

Job description

T-Mobile USA, Inc. is seeking an Expert, Government Business Care to support Federal Government customers and coordinate with cross-functional teams on solutions and sales.

The role focuses on delivering customer solutions, boosting loyalty, and handling both offline and inbound tasks for account billing and reporting. The candidate will provide operations support to the sales team, respond to inquiries, resolve escalations, participate in calls, and ensure contractual obligations are met while