Strategic Global Logistics Technical Account Manager

Altana; City of Amsterdam (NY); Hybrid; USD 100,000 - 117,000; Full time

Benefits offered by this job

Equity grants

Discretionary bonus or variable pay

Top-tier benefits

Hybrid work flexibility

Job summary

Altana, based in the Netherlands, is seeking a Technical Account Manager to partner with Logistics customers, guiding them to operate Altana's platform effectively and to drive strategic global initiatives. You will own day-to-day relationships, conduct regular check-ins, and lead QBRs to showcase value.

You will collaborate with product and engineering teams to deliver contracts, enable adoption, and drive upsell and cross-sell opportunities.

Qualifications

• 5+ years of account management experience with logistics customers.
• Experience working cross-functionally with internal and external teams.
• History of expanding accounts year over year.
• Willingness to travel onsite 10-40% to visit customers.

Responsibilities

• Manage global deployments for strategic accounts with strong stakeholder alignment.
• Drive onboarding and adoption of Altana’s platform for new users.
• Provide in-depth analysis to optimize customer experience and results.
• Collaborate with product and implementation engineering teams for delivery and improvements.
• Own calls and QBRs, using data-driven insights to drive value and collect feedback.
• Identify expansion opportunities with Account Executives and convert to reality.

Skills

Account management

Logistics knowledge

Cross-functional collaboration

Data-driven

Job description

Altana, based in the Netherlands, is seeking a Technical Account Manager to partner with Logistics customers, guiding them to operate Altana's platform effectively and to drive strategic global initiatives. You will own day-to-day relationships, conduct regular check-ins, and lead QBRs to showcase value.

You will collaborate with product and engineering teams to deliver contracts, enable adoption, and drive upsell and cross-sell opportunities.