Logistics Technical Account Analyst - Data-Driven Support

53 Stations; New York (NY); On-site; USD 95,000 - 115,000; Full time

Benefits offered by this job

Flexible Time Off

Paid Parental Leave

Health Benefits

401(k) Savings

Commuter Benefits

Wellness (Calm)

Pet Insurance

Employee Assistance Program

Dependent Care FSA

Job summary

Altana seeks a motivated Technical Account Analyst to support TAMs in delivering outcomes for Logistics customers. You will help execute day-to-day tasks, prepare materials, and run analyses to inform data-driven decisions, while gaining core skills in customer operations and cross-functional teamwork.

You will learn Altana’s platform, assist with onboarding and adoption tracking, and grow toward a Technical Account Manager role through collaboration with senior TAMs.

Qualifications

• 2-3 years of experience in account management, customer success, operations, or a related analytical role.
• Detail-oriented and organized with the ability to juggle multiple tasks across accounts.
• Strong communicator who can translate data into actionable insights for TAMs and customers.
• Eager to learn data fusion and ML concepts and grow into a Technical Account Manager role.
• Collaborative mindset with openness to feedback and guidance from senior teammates.

Responsibilities

• Support TAMs across large logistics accounts by managing specific workstreams and deliverables.
• Assist onboarding tasks for new users, including trainings and adoption tracking.
• Analyze customer usage data to identify trends, risks, and opportunities.
• Prepare materials for customer calls and Quarterly Business Reviews with data snippets and talking points.
• Coordinate with product and implementation teams to track deliverables and flag blockers.
• Handle day-to-day tasks for a subset of accounts under TAM guidance.
• Capture and route customer feedback to TAMs or product teams.
• Learn Altana's platform to support customer-facing conversations alongside a TAM.

Skills

Account management

Data analysis

Customer success

Cross-functional collaboration

Communication

Job description

Altana seeks a motivated Technical Account Analyst to support TAMs in delivering outcomes for Logistics customers. You will help execute day-to-day tasks, prepare materials, and run analyses to inform data-driven decisions, while gaining core skills in customer operations and cross-functional teamwork.

You will learn Altana’s platform, assist with onboarding and adoption tracking, and grow toward a Technical Account Manager role through collaboration with senior TAMs.