Technical Account Manager, Logistics

Altana; City of Amsterdam (NY); Hybrid; USD 100,000 - 117,000; Full time

Benefits offered by this job

Equity grants

Discretionary bonus or variable pay

Top-tier benefits

Hybrid work flexibility

Job summary

Altana, based in the Netherlands, is seeking a Technical Account Manager to partner with Logistics customers, guiding them to operate Altana's platform effectively and to drive strategic global initiatives. You will own day-to-day relationships, conduct regular check-ins, and lead QBRs to showcase value.

You will collaborate with product and engineering teams to deliver contracts, enable adoption, and drive upsell and cross-sell opportunities.

Qualifications

• 5+ years of account management experience with logistics customers.
• Experience working cross-functionally with internal and external teams.
• History of expanding accounts year over year.
• Willingness to travel onsite 10-40% to visit customers.

Responsibilities

• Manage global deployments for strategic accounts with strong stakeholder alignment.
• Drive onboarding and adoption of Altana’s platform for new users.
• Provide in-depth analysis to optimize customer experience and results.
• Collaborate with product and implementation engineering teams for delivery and improvements.
• Own calls and QBRs, using data-driven insights to drive value and collect feedback.
• Identify expansion opportunities with Account Executives and convert to reality.

Skills

Account management

Logistics knowledge

Cross-functional collaboration

Data-driven

Job description

Altana is the network for trusted trade. Our AI-powered product network empowers governments and businesses to build a more resilient and secure global economy while keeping trade flowing.

The Opportunity at Altana

We're looking for a dedicated Technical Account Manager (TAM) who will have the exciting opportunity to collaborate closely with our Logistics customers, guiding them in effectively and efficiently operating Altana's platform. As a TAM, you'll be the driving force behind the accounts strategic global initiatives, including product enablement and value realization, ensuring overall customer success. You'll be our customers' champion, serving as their day‑to‑day relationship manager, conducting regular check‑ins, and leading Quarterly Business Reviews (QBRs). Additionally, you'll be instrumental in developing pipelines for product usage, up‑selling, and cross‑selling expansions.

You Will

• Manage global deployments for strategic accounts across the world’s largest logistics service providers, driving measurable impact through strong stakeholder alignment, adoption, and growth across global operations.
• Drive the onboarding and adoption process for new users, making sure they harness the full potential of Altana's offerings.
• Assist customers with in‑depth analysis to optimize their experience and results.
• Collaborate cross‑functionally with our product and implementation engineering teams to ensure successful delivery of customer contracts and consistent product improvements.
• Own customer calls and Quarterly Business Reviews, leveraging data‑driven insights to astonish our clients while promptly relaying valuable feedback to the appropriate teams.
• Balance strategic thinking with tactical execution, connecting day‑to‑day account management with broader commercial and product goals.
• Collaborate with Account Executives to identify and capitalize on expansion opportunities, transforming them into reality.
• Be held accountable for effectively synthesizing and communicating feedback to the product team.

About You

• 5+ years of account management experience, working with Logistics customers (3PLs, Cargo, Freight, etc.). Bonus points if you’re familiar with customs and compliance processes into the EU + UK.
• You are able to work cross‑functionally with global teams internally and externally, offering flexible hours to deliver for the customer.
• You have experience driving strategic initiatives from concept to execution, bringing structure, clarity, and follow‑through to fast‑moving environments.
• You can demonstrate a history of successfully expanding accounts year over year.
• You're open to feedback and thrive on cross‑functional collaboration to drive continuous improvements.
• You are willing to learn the fundamental concepts of data fusion and machine learning and can effectively communicate our product's value to both technical and commercial audiences.
• Your ability to establish positive relationships and influence others is a key asset, complemented by excellent communication and interpersonal skills, balancing approachability with persistence.
• You exhibit good judgment and a willingness to dive into the nitty‑gritty to achieve team objectives.
• You’re willing to travel onsite to visit customers 10-40% of the time, depending on deployment.

This role is based in the Netherlands with hybrid work flexibility. Candidates must be within commuting distance to Amsterdam.

Annual Salary Range

90,000 - 105,000 EUR

The salary range, to the extent specified for this role, is a good faith statement of the minimum and maximum levels of the annual based salary for the position. The base salary offered to a successful candidate will depend on a wide range of compensation factors, including, but not limited to, work experience, education and/or training, critical skills, and/or business considerations. Competitive equity grants are included in the majority of full time offers; and are considered part of Altana's total compensation package. Altana also offers either a discretionary bonus or a variable compensation plan depending on the role. Additionally, Altana offers top-tier benefits for full-time employees.

The recruiter assigned to this role can share more information about the specific compensation and benefit details associated with this role during the hiring process.

Our Values

Our values are the core beliefs that shape who we are, what we stand for, and how we behave.They form the foundation of Altana’s culture and integrity and guide how we hire, design, build, and connect with each other and our customers.

• Trust: Our customers and partners entrust us with missions of the highest importance. We honor that by keeping our word, meeting commitments, and ensuring every action we take reinforces confidence in us. We rely on each other to deliver, to speak openly, and to hold ourselves accountable.
• Resilience: In a world of uncertainty and complexity, our work must withstand challenges, evolve with conditions, and ensure reliability over time. Resilience is both how we operate and what we deliver. It’s how we respond when things don’t go to plan –– we adapt, we support each other, and we keep moving forward.
• Stewardship: We are stewards of every mission we touch. Because our work impacts lives and futures, we hold ourselves accountable to delivering mission impact and never compromising. Our responsibility extends beyond individual projects to the broader system of global trade. We believe that stewardship starts from within so that we can bring focus, creativity, and excellence to our work. Each of us is personally responsible for fostering a workplace where people can thrive. And we are stewards of the greater good of the company. By holding ourselves and each other accountable, we build a culture of innovation and collective success that reflects the scale of our mission.
• Courage: Courage is what unlocks the seemingly impossible for our customers. It’s the core value that drives us make bold moves and take on big, complicated network problems—the ones others avoid. We know success isn't guaranteed, but we have the audacious vision to believe a solution is possible and to build it. Courage fuels our growth mindset. It means embracing challenges that make us stronger, and it’s demonstrated by how we approach hard conversations and complex projects.

At Altana, we believe that a diverse workforce enables greater creativity, performance, and adaptability. We’re proud to be an equal opportunity employer and welcome you to join us as you are. Our employment opportunities and decisions are based on business needs and individual qualifications, without regard to race, color, religious creed, national origin, ancestry, age, physical or mental disability, medical condition, marital status, sexual orientation, gender identity or expression, genetic information, family care or medical leave status, military or veteran status, or any other characteristic protected by the laws or regulations in the areas in which we operate. We prohibit discrimination and harassment of any type, in any situation.

Offers related to employment at Altana will come from an Altana.ai email address. We will never ask for payment as part of the interview or onboarding process.