Strategic Global Custody Operations Lead

Usbank; Hackensack (NJ); On-site; USD 148,000 - 175,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Basic life insurance

Short-term and long-term disability

Parental leave

401(k)

Paid vacation

11 paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Strategic Services Operations Manager to lead a global custody platform through executive partnership, operational leadership and cross-functional execution. You will bridge business partners, clients and operations, translating needs into strategic initiatives and service enhancements.

You will collaborate across Wealth, Global Fund Services, Institutional Trust & Custody, Corporate Trust, Product, Technology, Risk, Finance and more to deliver measurable business outcomes.

Qualifications

• Bachelor's degree in Business, Finance, Economics, Operations Management, or related discipline.
• 10+ years of experience in Global Custody, Asset Servicing, Corporate Trust, Institutional Banking, Operations, Client Service, Business Engagement, Relationship Management, or related financial services functions.

Responsibilities

• Build trusted relationships with senior leaders, clients, relationship managers, product partners, and operational teams.
• Lead executive engagement routines, governance forums, strategic reporting, and service-level agreement oversight.
• Coordinate the identification, escalation, tracking, and resolution of complex custody-related issues.
• Translate client feedback, market developments, and operational challenges into strategic initiatives, product enhancements, and measurable business outcomes.
• Provide custody market expertise through client presentations, business reviews, industry analysis, and strategic consultations.
• Partner with business development and relationship management teams to support client retention, growth opportunities, and complex client needs.
• Drive cross-functional initiatives involving Operations, Product, Technology, Risk, Finance, Legal, and Compliance.
• Help internal teams and clients prepare for regulatory, market, and operational changes.
• Represent the organization with clients, investment managers, sub-custodians, fintech providers, and industry participants.

Education

Bachelor's degree in Business, Finance, Economics, Operations Management, or a related discipline

Job description

U.S. Bank is seeking a Strategic Services Operations Manager to lead a global custody platform through executive partnership, operational leadership and cross-functional execution. You will bridge business partners, clients and operations, translating needs into strategic initiatives and service enhancements.

You will collaborate across Wealth, Global Fund Services, Institutional Trust & Custody, Corporate Trust, Product, Technology, Risk, Finance and more to deliver measurable business outcomes.