Strategic Fundraising Operations Lead

C-SPAN; Washington (District of Columbia); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

C-SPAN seeks a Development Operations Manager to own the day-to-day operation of fundraising databases and workflows, including Salesforce, HubSpot and Donorbox. You will ensure accurate donor data, timely acknowledgments, and well-documented fundraising activity across programs.

The role requires hands-on, entrepreneurial work on a collaborative team, with the ability to create structure, manage detail, and drive process improvements for donor engagement and program growth.

Qualifications

• At least five years of experience in development operations, fundraising administration or related field.
• Experience managing nonprofit CRM systems, preferably Salesforce.
• Experience with online fundraising platforms such as HubSpot and Donorbox.
• Knowledge of gift processing, donor acknowledgment and fundraising reporting.
• Ability to create and improve workflows, documentation and data standards.
• Strong project-management skills with multi-stakeholder coordination.
• Proficiency with spreadsheets and producing actionable dashboards.
• Excellent written communication with attention to accuracy and detail.

Responsabilités

• Serves as primary administrator for Development team's fundraising platforms (Salesforce, HubSpot, Donorbox).
• Establishes standards for donor data entry, maintenance and use.
• Cleans and strengthens donor records, resolves duplicates and standardizes fields.
• Ensures gifts, communications, meetings and reports are accurately recorded in Salesforce.
• Creates procedures for prospect assignments, moves management and portfolio review.
• Builds dashboards and reports to monitor fundraising performance and activity.
• Manages data imports/exports, integrations, segmentation and QA across systems.
• Collaborates with IT, Finance, Communications and vendors to troubleshoot issues.
• Maintains data security, donor confidentiality and record-retention practices.
• Supports donor communications workflows and distribution through various channels.
• Prepares lists and materials for senior leaders and donor engagement.
• Tracks acknowledgments, tax receipts, and follow-up communications.
• Maintains templates for routine donor correspondence and reports.

Connaissances

CRM management

Data governance

Project management

Spreadsheet proficiency

Written communication

Confidentiality

Independent work

Startup adaptability

Outils

Salesforce

HubSpot

Donorbox

Description du poste

C-SPAN seeks a Development Operations Manager to own the day-to-day operation of fundraising databases and workflows, including Salesforce, HubSpot and Donorbox. You will ensure accurate donor data, timely acknowledgments, and well-documented fundraising activity across programs.

The role requires hands-on, entrepreneurial work on a collaborative team, with the ability to create structure, manage detail, and drive process improvements for donor engagement and program growth.