Remote Fulfillment Operations Specialist

Lilac St; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Lilac St. is seeking an Operations professional to own the end-to-end order flow, 3PL coordination, and invoicing across Shopify, Amazon, TikTok Shop, and retail. You will own the day-to-day handoffs between our team, 3PL, vendors and channels, ensuring on-time shipments and accurate billing.

You will manage POs, transfers, wholesale orders, and onboarding while maintaining playbooks and SLAs. This role is remote and fast-paced, with cross-functional coordination across partners.

Qualifications

• Retail and marketplace order experience: EDI orders, routing guides, ship windows, FBA or FBT prep.
• 2+ years running orders and fulfillment with a 3PL at a DTC or CPG brand.
• Hands-on ShipHero or similar WMS: PO, transfer and order entry.
• Ability to close loops with up to 30 open requests and provide status updates.
• Accounts payable basics: bills, invoices, credits, reconciliation.

Responsibilities

• Own 3PL and fulfillment, tickets, inventory questions, claims and credits, ensuring SLA adherence.
• Enter POs, transfer orders and assembly requests in ShipHero and track to completion.
• Catch missed/shipped mid-cycle orders in Shopify and ShipHero; close with Customer Service.
• Support transition to a new 3PL: checks, SKU/order testing, issue logging and fixes.
• Handle channel and wholesale orders, and replenishment for Amazon FBA/FBT and TikTok Shop.
• Maintain routing guides, ship windows and partner prep requirements; keep current.
• Coordinate wholesale end-to-end: order receipt through shipment confirmation and EDI setup.
• Manage PR, seeding, and internal orders; ensure correct contents and timing.
• Validate kit lists against seeding briefs; flag gaps to Brand early.
• AP tracking: collect contractor/vendor bills and reconcile invoices; keep records organized.
• Serve as backup owner of ShipHero and Zendesk; onboard/offboard logistics.

Skills

3PL management

Order fulfillment

ShipHero

WMS experience

AP basics

SPS Commerce

Tools

ShipHero

Shopify

Zendesk

SPS Commerce

Amazon Seller Central

TikTok Shop

Job description

Lilac St. is seeking an Operations professional to own the end-to-end order flow, 3PL coordination, and invoicing across Shopify, Amazon, TikTok Shop, and retail. You will own the day-to-day handoffs between our team, 3PL, vendors and channels, ensuring on-time shipments and accurate billing.

You will manage POs, transfers, wholesale orders, and onboarding while maintaining playbooks and SLAs. This role is remote and fast-paced, with cross-functional coordination across partners.