Strategic Fulfillment Account Leader

Flexport; Dallas (TX); On-site; USD 84,000 - 105,000; Full time

Job summary

Flexport is seeking a seasoned Senior Account Manager, Fulfillment to join our team. You will manage strategic relationships with major accounts, ensure top-tier service delivery, and drive revenue growth through expansion opportunities.

You will collaborate across Product, Operations, and Sales to deliver impactful supply chain solutions, while mentoring teams and maintaining a compliance-first mindset. The role requires at least 8 years in account management, a strong track record of managing

Qualifications

• 8+ years in account management or client success with track record of managing a substantial book of business ($25M+)
• Proven ability to build and grow significant client relationships at multiple levels
• Strong strategic thinking and ability to translate client needs into actionable plans
• Experience leading cross-functional project teams to deliver results
• Deep understanding of supply chain, logistics or fulfillment industries
• Excellent communication skills and ability to influence across organizational levels
• Strong financial/analytical skills to identify opportunities and measure ROI
• Experience leading change initiatives that drive business impact
• Compliance-first mindset with high standards of integrity and regulatory adherence

Responsibilities

• Support merchant retention and satisfaction by aligning Flexport teams with client objectives
• Lead strategic relationships with major accounts to ensure service excellence and partnership
• Develop and implement strategic account plans aligned with client goals and Flexport growth
• Identify expansion opportunities and drive revenue growth within existing accounts
• Track metrics to assess account health, performance and ROI; lead reviews
• Bridge clients with Product, Operations, Sales and other teams to deliver transformative solutions

Skills

8+ years experience

Key account management

Strategic thinking

Cross-functional leadership

Relationship management

Financial acumen

ROI focus

Change management

Negotiation

Education

Bachelor's degree in Business or Supply Chain

Job description

Flexport is seeking a seasoned Senior Account Manager, Fulfillment to join our team. You will manage strategic relationships with major accounts, ensure top-tier service delivery, and drive revenue growth through expansion opportunities.

You will collaborate across Product, Operations, and Sales to deliver impactful supply chain solutions, while mentoring teams and maintaining a compliance-first mindset. The role requires at least 8 years in account management, a strong track record of managing