Strategic Front Office Leader - Guest Experience & Ops

altiussearchgroup; Los Angeles (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Our client, a premier full-service lifestyle hotel in Hollywood, CA, is seeking a Front Office Manager to lead Front Desk, Concierge, and Bell Departments as part of the Hotel Leadership Team.

The role combines strategic leadership with hands-on execution to deliver exceptional guest experiences while driving operational efficiency and financial performance, shaping the first and last impressions of every stay.

Qualifications

• Leadership of Front Office or Rooms Division in a full-service or lifestyle hotel.
• Budgeting, forecasting, and profitability management.
• Excellent verbal and written communication.
• Strong organizational skills and multitasking in a fast-paced environment.
• Proven ability to build high-performing teams and drive service excellence.
• Understanding of policies, safety and confidentiality.

Responsibilities

• Provide leadership and accountability for Front Office operations, ensuring seamless service delivery and elevated guest satisfaction.
• Drive financial performance through forecasting, budgeting, and P&L management with labor optimization and cost controls.
• Partner with Revenue Management to analyze trends, forecast occupancy and ADR, and contribute to weekly revenue strategy discussions.
• Oversee scheduling, payroll, reporting, and departmental procedures to maintain operational excellence.
• Lead daily lineups, conduct walkthroughs, and ensure reporting accuracy and compliance with financial, safety, and security standards.
• Champion a guest-centric culture by engaging with guests, resolving concerns, and empowering team members to deliver personalized experiences.
• Develop and mentor team members through ongoing training, coaching, recognition, and performance management.

Skills

Leadership

Financial acumen

Communication

Organizational skills

Team leadership

Policies & compliance

Job description

Our client, a premier full-service lifestyle hotel in Hollywood, CA, is seeking a Front Office Manager to lead Front Desk, Concierge, and Bell Departments as part of the Hotel Leadership Team.

The role combines strategic leadership with hands-on execution to deliver exceptional guest experiences while driving operational efficiency and financial performance, shaping the first and last impressions of every stay.