Front Office Manager

altiussearchgroup; Los Angeles (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Our client, a premier full-service lifestyle hotel in Hollywood, CA, is seeking a Front Office Manager to lead Front Desk, Concierge, and Bell Departments as part of the Hotel Leadership Team.

The role combines strategic leadership with hands-on execution to deliver exceptional guest experiences while driving operational efficiency and financial performance, shaping the first and last impressions of every stay.

Qualifications

• Leadership of Front Office or Rooms Division in a full-service or lifestyle hotel.
• Budgeting, forecasting, and profitability management.
• Excellent verbal and written communication.
• Strong organizational skills and multitasking in a fast-paced environment.
• Proven ability to build high-performing teams and drive service excellence.
• Understanding of policies, safety and confidentiality.

Responsibilities

• Provide leadership and accountability for Front Office operations, ensuring seamless service delivery and elevated guest satisfaction.
• Drive financial performance through forecasting, budgeting, and P&L management with labor optimization and cost controls.
• Partner with Revenue Management to analyze trends, forecast occupancy and ADR, and contribute to weekly revenue strategy discussions.
• Oversee scheduling, payroll, reporting, and departmental procedures to maintain operational excellence.
• Lead daily lineups, conduct walkthroughs, and ensure reporting accuracy and compliance with financial, safety, and security standards.
• Champion a guest-centric culture by engaging with guests, resolving concerns, and empowering team members to deliver personalized experiences.
• Develop and mentor team members through ongoing training, coaching, recognition, and performance management.

Skills

Leadership

Financial acumen

Communication

Organizational skills

Team leadership

Policies & compliance

Job description

Our client, an iconic full-service lifestyle hotel property in Hollywood, CA is seeking a Front Office Manager to join their Hotel Leadership Team overseeing Front Office operations, including the Front Desk, Concierge, and Bell Departments.

The Front Office Manager is responsible for the strategic leadership and day-to-day execution of all Front Office operations, ensuring an exceptional guest experience while driving operational efficiency and financial performance. This role plays a critical part in shaping the first and last impressions of the guest journey.

Responsibilities:

• Provide overall leadership, direction, and accountability for Front Office operations, ensuring seamless service delivery and elevated guest satisfaction
• Drive financial performance through effective forecasting, budgeting, and P&L management, with a focus on labor optimization and cost controls
• Partner closely with Revenue Management to analyze trends, forecast occupancy and ADR, and contribute to weekly revenue strategy discussions
• Oversee scheduling, payroll, reporting, and departmental procedures to maintain operational excellence
• Lead daily lineups, conduct regular walkthroughs, and ensure accuracy in reporting and compliance with all financial, safety, and security standards
• Champion a guest-centric culture by actively engaging with guests, resolving concerns, and empowering team members to deliver personalized, memorable experiences
• Develop and mentor team members through ongoing training, coaching, recognition, and performance management

Qualifications:

• Proven leadership experience in Front Office or Rooms Division operations within a full-service or lifestyle hotel environment
• Strong financial acumen with experience managing budgets, forecasting, and departmental profitability
• Excellent communication skills, both verbal and written, with the ability to engage effectively across all levels of the organization
• Highly organized and adaptable, with the ability to manage multiple priorities in a fast-paced, ever-changing environment
• Demonstrated ability to build high-performing teams, foster engagement, and drive a culture of accountability and service excellence
• Solid understanding of operational policies, safety standards, and confidentiality practices