Strategic Freight Brokerage Manager

Ryder System, Inc.; Fort Worth (TX); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) retirement plan

Job summary

Ryder System, Inc. in Fort Worth, TX seeks a Freight Brokerage Strategic Account Manager to support a portfolio of customers by developing transportation provider networks and carrier coverage strategies.

You will engage cross-functional teams to build a service provider network and foster strong customer relationships. The role requires strong communication, problem solving, and negotiation skills, with leadership responsibilities for SMAs and a focus on on-time delivery and customer

Qualifications

• Strong communication and problem-solving abilities.
• Ability to develop and maintain professional relationships with stakeholders.
• Customer service focus with negotiation skills.

Responsibilities

• Develop relationships with transportation providers to maximize penetration of customer freight portfolio through soliciting capacity
• Leads small group of SMAs as a mentor. Supports all parties with carrier related issues as needed. Staffing performance management and development of SMAs to ensure established performance goals within the team
• Tenders accept/reject loads, creates loads, sets appointments, dispatches, tracks and traces loads, root cause problem solves issues, and resolves/communicates to carrier and/or customer as appropriate
• Negotiate rates with transportation providers to ensure that margins are achieved for commission targets and account goals
• Manage day-to-day planning and scheduling of coverage for loads to ensure proper all customer’s needs are met in the agreed upon time period

Skills

Communication skills

Problem solving

Relationship building

Customer service

Negotiation skills

Leadership

Time management

Independence / self-motivation

Team leadership

Attention to detail

Education

HS Diploma/GED

Bachelor's degree in business, Logistics, or related field

Tools

MS Office

Job description

Ryder System, Inc. in Fort Worth, TX seeks a Freight Brokerage Strategic Account Manager to support a portfolio of customers by developing transportation provider networks and carrier coverage strategies.

You will engage cross-functional teams to build a service provider network and foster strong customer relationships. The role requires strong communication, problem solving, and negotiation skills, with leadership responsibilities for SMAs and a focus on on-time delivery and customer