Onsite Specialized Account Manager, Fort Worth Logistics

ITS Logistics, LLC; Fort Worth (TX); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits plan

Matching 401k

Job summary

ITS Logistics, LLC in Fort Worth, TX is seeking a high-energy Specialized Account Manager to join the fast-growing team. This 100% onsite role on the brokerage team leads carrier relations, develops customized solutions for complex transportation needs, and drives growth with customers.

The role includes up to 2 weeks of paid training and a strong emphasis on data integrity, CRM KPIs, and delivering excellent customer service through timely shipment updates and portal communications.

Qualifications

• Minimum of 3 years of experience in logistics required.
• Strong understanding of specialized equipment, permitting processes, and freight pricing.
• Minimum 2-year industry experience in 1 or more: construction, energy, manufacturing, and infrastructure.
• Strong operational background.
• Advanced Microsoft Office Suite.

Responsibilities

• Work directly with valued carriers to deepen relationships and strengthen ITS' position as a best-in-class specialized transportation provider.
• Work as needed with customers to build unique and out-of-the-box solutions to complex specialized transportation needs.
• Proactively solicits new and existing accounts for new opportunities, documenting, communicating, and executing all business requirements.
• Becomes the Specialized transportation expert, training and enabling brokerage teams to become more knowledgeable in the field.
• Proactively on-boards and develops new customers including creating, updating, and maintaining new and existing SOPs.
• Works closely with the Outside Sales team to help develop and leverage the sales strategy to land new opportunities for both new and existing customers.
• Ensures customer interactions and feedback are entered into the CE.
• Prices all opportunities (ad-hoc, bid board, dedicated, etc.)
• Maintains the client pipeline and hits internal CRM KPI’s established.
• Negotiates customer rates and creates RFPs.
• Responsible for ensuring excellence in our data integrity.
• Provide excellent customer service in a timely manner, including shipment status updates, communicating with customers, and updating to customer portals.
• Additional duties as assigned.

Skills

Logistics experience

Specialized equipment knowledge

Freight pricing

MS Office

Job description

ITS Logistics, LLC in Fort Worth, TX is seeking a high-energy Specialized Account Manager to join the fast-growing team. This 100% onsite role on the brokerage team leads carrier relations, develops customized solutions for complex transportation needs, and drives growth with customers.

The role includes up to 2 weeks of paid training and a strong emphasis on data integrity, CRM KPIs, and delivering excellent customer service through timely shipment updates and portal communications.