Strategic Freight Brokerage Account Manager

CRST The Transportation Solution, Inc; Cedar Rapids (IA); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Retirement match

Paid time off

Holidays

Parental leave

Employee discounts

Job summary

CRST The Transportation Solution, Inc. in Cedar Rapids, IA is seeking a Freight Brokerage Account Executive to grow and manage customer relationships within Capacity Solutions.

This role blends account management, business development, and transportation sales to build long-term partnerships and solve freight challenges. You will manage an existing portfolio while identifying opportunities to expand services, develop new customer relationships, and drive transportation solutions.

Qualifications

• High school diploma or equivalent.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and negotiation abilities.
• Customer-facing, sales, account management, or business development experience.
• Ability to collaborate effectively across teams to support customer needs.

Responsibilities

• Grow and manage a portfolio of customer accounts.
• Build strong customer relationships that drive retention and long-term growth.
• Serve as a trusted resource for customer transportation and logistics needs.
• Prospect and engage potential customers through multiple channels.
• Identify opportunities to expand existing business and secure new transportation opportunities.
• Develop strategies to increase customer engagement and account growth.
• Learn and assess customer needs to recommend transportation solutions.
• Negotiate and close sales opportunities that create value for both customers and CRST.
• Achieve individual sales and growth objectives.
• Partner with internal teams to deliver exceptional customer experiences.
• Support billing and payment processes.
• Resolve customer concerns while maintaining positive business relationships.

Skills

Strong communication

Relationship-building

Multi-tasking

Problem-solving

Negotiation

Customer-facing

Collaboration

Education

High school diploma or equivalent

Job description

CRST The Transportation Solution, Inc. in Cedar Rapids, IA is seeking a Freight Brokerage Account Executive to grow and manage customer relationships within Capacity Solutions.

This role blends account management, business development, and transportation sales to build long-term partnerships and solve freight challenges. You will manage an existing portfolio while identifying opportunities to expand services, develop new customer relationships, and drive transportation solutions.