Strategic Freight Account Manager II

Uber Freight; Stuttgart (AR); On-site; USD 52,000 - 76,000; Full time

Job summary

Uber Freight is seeking an Account Manager II to deliver best-in-class customer service, manage carrier relationships, and ensure freight is serviced to meet customer standards. You will be the first line of contact, coordinating with operations to meet expectations and drive key metrics.

The role requires 1–3 years of experience, a high school diploma or GED, and availability to work in the office five days a week. Knowledge of Microsoft Suite or Google Workspace is preferred.

Qualifications

• High school diploma or GED equivalent.
• 1-3 years of experience.
• Must be open to working 5 days in office.
• Knowledge of Microsoft Suite or Google Workspace.

Responsibilities

• Secure Capacity for Load
• Contact carrier to obtain status of load tendered; continue monitoring the shipment status and updating in the system, then notifying the shipper and/or Receiver and rescheduling when necessary
• Set-up New Locations (Shippers/Receivers); and/or Set-up new vendors
• Upload vendor profile sheet, assign vendor code, contact vendor to determine shipping dates, hours or operations, etc.
• Establish and maintain effective relationships with carriers, shippers and receivers through professional and timely communications and inquiry responses
• Correspond with customer and carrier regarding detention information
• Issue ComChecks within established guidelines
• Maintain current customer rates in the Transportation Management System
• Maintain up-to-date Fuel Surcharge by Customer
• Manage accounts receivables within specified guidelines

Skills

Customer service

Relationship management

Education

High school diploma or GED

Tools

Microsoft Suite

Google Workspace

Job description

Uber Freight is seeking an Account Manager II to deliver best-in-class customer service, manage carrier relationships, and ensure freight is serviced to meet customer standards. You will be the first line of contact, coordinating with operations to meet expectations and drive key metrics.

The role requires 1–3 years of experience, a high school diploma or GED, and availability to work in the office five days a week. Knowledge of Microsoft Suite or Google Workspace is preferred.