Senior Strategic Customer Success Leader — Freight & Logistics

Uber Freight; Greensboro (NC); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Uber Freight is seeking a Sr. Strategic Customer Success Partner I to drive retention, growth, and profitability for strategic accounts. This role will manage end-to-end customer engagement, coordinate with operations, and develop account plans to meet Uber Freight objectives.

The role emphasizes strong communication, ability to present to senior leadership, and regular business reviews to identify opportunities and improvements. Occasional travel is required.

Qualifications

• High school diploma or GED equivalent
• At least 3 years experience in a customer facing role within transportation/logistics
• Experience with financial responsibilities (cost savings, net revenue, P&L) for a managed book of business
• Experience creating reports in Excel or Google Sheets
• Bachelor's degree in business, logistics or related fields
• 5 years logistics and transportation experience
• Experience presenting to Senior Leadership
• Account management experience
• Experience with Tableau or Power BI

Responsibilities

• Responsible for customer retention, growth and contract management for one or multiple accounts with varying levels of complexity
• Can work independently but will require some support from Leadership and peers
• Solid communicator across all levels; conducts weekly, monthly, and quarterly business reviews, ideation sessions, and other client facing business meetings or virtual sessions as appropriate
• Serve as primary liaison on behalf of assigned customers represented with Uber Freight departments and other job functions
• Financial ownership and budgeting of customer revenue
• Assist customers with freight cost forecasting and budgeting as appropriate
• Responsible for driving initiatives with the client and internal teams to meet customer objectives
• Maintain timely and accurate customer information in CRM tools
• Interprets supply chain data to drive actionable insights and improvements
• Travel to customer locations as needed, up to 30% of the time

Skills

Client relationship mgmt

Forecasting

Budgeting / P&L

Communication

Education

Bachelor's degree in business/logistics or related

Tools

Excel

Tableau

Power BI

Job description

Uber Freight is seeking a Sr. Strategic Customer Success Partner I to drive retention, growth, and profitability for strategic accounts. This role will manage end-to-end customer engagement, coordinate with operations, and develop account plans to meet Uber Freight objectives.

The role emphasizes strong communication, ability to present to senior leadership, and regular business reviews to identify opportunities and improvements. Occasional travel is required.