Senior Freight Account Growth Manager

NFI Industries; Schaumburg, Irving (IL, TX); Sur place; USD 88 828 000 - 143 270 000; Plein temps

Avantages offerts par ce poste

Discretionary bonus

Comprehensive benefits

Paid time off

Parental leave

Résumé du poste

NFI Industries is seeking a Senior Customer Account Manager to drive strategic growth, profitability, and long‑term relationships across assigned brokerage customers in a fast‑paced environment. You will lead cross‑functional teams, present KPI dashboards, and negotiate rates across FTL, LTL, and Intermodal to protect margins.

This role emphasizes data‑driven account planning, proactive issue resolution, and collaboration with operations, sales, and finance to deliver exceptional service.

Qualifications

• Bachelor’s degree preferred.
• 5+ years in freight brokerage, logistics operations, or account management.
• Proficiency in TMS and CRM systems (HubSpot preferred), MS Office (Word, Excel, PowerPoint).
• Strong understanding of DOT regulations, Hours of Service, and claims processes.
• Excellent verbal and written communication, presentation, and negotiation skills.

Responsabilités

• Manage key customer accounts and align expectations with NFI performance.
• Drive revenue and margin growth through opportunity identification and cross-selling of NFI services.
• Deliver high quality customer experience with KPI dashboards and proactive problem resolution.
• Create account business plans and track pipeline activity and metrics.
• Lead customer business reviews and present insights to customers and internal stakeholders.
• Negotiate rates and service across FTL, LTL, and Intermodal modes.
• Develop SOPs for each account to ensure service and billing accuracy.
• Collaborate with operations, sales, and finance to meet commitments and profitability targets.
• Identify risks and bottlenecks; drive cross‑department collaboration to maintain performance.
• Support RFPs, pricing requests, and customer onboarding initiatives.
• Monitor market trends and lane pricing to protect margin integrity.

Connaissances

Account management

Freight brokerage

Logistics operations

Formation

Bachelor’s degree preferred

Outils

TMS

CRM (HubSpot)

MS Office

Description du poste

NFI Industries is seeking a Senior Customer Account Manager to drive strategic growth, profitability, and long‑term relationships across assigned brokerage customers in a fast‑paced environment. You will lead cross‑functional teams, present KPI dashboards, and negotiate rates across FTL, LTL, and Intermodal to protect margins.

This role emphasizes data‑driven account planning, proactive issue resolution, and collaboration with operations, sales, and finance to deliver exceptional service.