Strategic Fintech Technical Account Manager

TRS Recovery Services; Liberty Lake (WA); On-site; USD 111,000 - 188,000; Full time

Benefits offered by this job

Fuel Your Life program

Paid holidays and generous time away

No-cost mental health support

Living Proof program

Employee Resource Groups

Professional growth and internalMob

Medical, dental, vision, life, anddis.

Job summary

Fiserv is a global leader in Fintech and payments, and this Technical Account Manager role supports financial institution clients and their merchant customers across technical questions, escalations, onboarding, and Commerce Hub interactions. You will partner with relationship managers, account executives and cross‑functional teams to resolve issues and improve the client experience.

On‑site, you will own the technical point of contact, explain the tech stack and platform direction, lead

Qualifications

• 5+ years in technical account management or client-facing tech roles in payments.
• 7+ years in financial services, merchant services or payments industry.
• 5+ years coordinating technical issue resolution across cross-functional teams.
• Experience with Microsoft Office Suite (Project, Excel, Word, PowerPoint) for reporting.
• Ability to explain complex technical topics to technical and non-technical audiences.

Responsibilities

• Serve as the technical point of contact for client questions, escalations, incidents and resolution through the full life cycle.
• Explain Fiserv tech stack, Commerce Hub capabilities, platform strategy and technical direction to audiences.
• Develop understanding of client technical strategies, integration models and merchant services requirements.
• Lead investigations, root cause analysis and troubleshooting for escalated technical issues across internal teams and client stakeholders.
• Coordinate technical projects, onboarding activities, transitions and commercialization efforts to support onboarding and portfolio growth.
• Manage technical playbooks, status reporting, Enterprise Marketplace updates and communication of technical changes.
• Partner with Relationship teams, Account Executives and Commerce Hub Developer teams to support solution adoption and API integrations.

Skills

Technical account management

Client support

Cross-functional collaboration

Data analysis

Technical communication

Education

Bachelor's degree or higher in business, computer science, mathematics, physics, engineering or related field

Tools

Microsoft Office Suite

Job description

Fiserv is a global leader in Fintech and payments, and this Technical Account Manager role supports financial institution clients and their merchant customers across technical questions, escalations, onboarding, and Commerce Hub interactions. You will partner with relationship managers, account executives and cross‑functional teams to resolve issues and improve the client experience.

On‑site, you will own the technical point of contact, explain the tech stack and platform direction, lead