Strategic Technical Account Lead

FIS; Atlanta (GA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Voice in fintech

Learning & development

Collaborative culture

Giving back

Competitive compensation

Job summary

FIS in the United States is seeking a Technical Account Manager to serve as a strategic technical advisor for assigned clients, combining industry knowledge with the Issuing system expertise to guide solutions and cross-functional coordination. You will shape requirements, understand client context, support modernization efforts, and provide sizing guidance while aligning with SOW processes.

This role demands strong communication, collaboration, and the ability to translate business needs into

Qualifications

• Bachelor's degree in Finance, Marketing, Business, etc.; Combination of relevant training and/or experience in lieu of degree.
• Typically 8+ years of relevant experience.
• Experience in client facing roles and/or financial industry.

Responsibilities

• Consult with clients on strategic direction before project submissions to help shape requirements, clarify objectives, and improve the likelihood that project outcomes meet client needs.
• Maintain an end-to-end understanding of assigned clients, including their business model, product usage, technical integrations, configuration considerations, and operational priorities.
• Read code of various languages (mainframe, distributed, and cloud based) and access development tools to verify logic and give definitive responses to queries of system behaviors when necessary
• Stay engaged in strategic development, modernization, and special initiative work to provide client and industry perspective during solution design.
• Provide high-level sizing guidance and technical consultation when appropriate, while ensuring formal estimation and project processes are followed when required.
• Recommend products, services, or solution approaches that align with the client's needs, business model, and technical integration landscape.
• Support SOW-based work and longer-term consulting engagements when the client request requires a formal engagement model.
• Help internal teams understand client intent, desired outcomes, and business drivers so the broader organization can respond with better context and coordination.

Skills

Client facing experience

Financial industry knowledge

Education

Bachelor's degree

Finance/Business related degree or equivalent

Job description

FIS in the United States is seeking a Technical Account Manager to serve as a strategic technical advisor for assigned clients, combining industry knowledge with the Issuing system expertise to guide solutions and cross-functional coordination. You will shape requirements, understand client context, support modernization efforts, and provide sizing guidance while aligning with SOW processes.

This role demands strong communication, collaboration, and the ability to translate business needs into