Strategic Field Account Manager – Risk Solutions (Remote)

LexisNexis Risk Solutions; Northern (KY); Hybrid; USD 90,000 - 168,000; Full time

Job summary

LexisNexis Risk Solutions is seeking a Field Account Manager to oversee and grow an existing customer portfolio across the Northeast. You will focus on retention, strategic account management, and expanding value through strong partnerships and a deep understanding of customer goals.

You will collaborate with cross-functional teams to drive revenue growth, monitor customer health, conduct regular business reviews, and uncover opportunities for upsell and greater product adoption while delivering

Qualifications

• Proven success managing and growing existing customer relationships.
• Experience managing renewals, expansion opportunities, and retention initiatives.
• Strong communication, presentation, and relationship-building skills.
• Ability to collaborate across multiple internal functions.
• Experience with CRM systems such as Salesforce.
• SaaS, data, analytics, risk, or technology industry experience.
• Experience conducting executive business reviews and strategic account planning.
• Demonstrated ability to uncover customer challenges and align solutions to business outcomes.

Responsibilities

• Manage an assigned book of business and achieve renewal and retention objectives.
• Build executive and operational relationships with customer stakeholders.
• Conduct regular business reviews to demonstrate ROI and value realization.
• Monitor customer health and address risks, concerns, and adoption challenges.
• Drive customer engagement strategies that increase product utilization and satisfaction.
• Identify whitespace opportunities across the customer portfolio.
• Develop and execute account growth plans.
• Generate upsell and cross-sell opportunities aligned to customer needs and strategic initiatives.

Skills

Relationship management

Renewals & expansions

Executive communication

Cross-functional collaboration

CRM usage

SaaS domain experience

Tools

Salesforce

Job description

LexisNexis Risk Solutions is seeking a Field Account Manager to oversee and grow an existing customer portfolio across the Northeast. You will focus on retention, strategic account management, and expanding value through strong partnerships and a deep understanding of customer goals.

You will collaborate with cross-functional teams to drive revenue growth, monitor customer health, conduct regular business reviews, and uncover opportunities for upsell and greater product adoption while delivering