Field Account Manager - (Remote - East Coast)

LexisNexis Risk Solutions; Northern (KY); Hybrid; USD 90,000 - 168,000; Full time

Job summary

LexisNexis Risk Solutions is seeking a Field Account Manager to oversee and grow an existing customer portfolio across the Northeast. You will focus on retention, strategic account management, and expanding value through strong partnerships and a deep understanding of customer goals.

You will collaborate with cross-functional teams to drive revenue growth, monitor customer health, conduct regular business reviews, and uncover opportunities for upsell and greater product adoption while delivering

Qualifications

• Proven success managing and growing existing customer relationships.
• Experience managing renewals, expansion opportunities, and retention initiatives.
• Strong communication, presentation, and relationship-building skills.
• Ability to collaborate across multiple internal functions.
• Experience with CRM systems such as Salesforce.
• SaaS, data, analytics, risk, or technology industry experience.
• Experience conducting executive business reviews and strategic account planning.
• Demonstrated ability to uncover customer challenges and align solutions to business outcomes.

Responsibilities

• Manage an assigned book of business and achieve renewal and retention objectives.
• Build executive and operational relationships with customer stakeholders.
• Conduct regular business reviews to demonstrate ROI and value realization.
• Monitor customer health and address risks, concerns, and adoption challenges.
• Drive customer engagement strategies that increase product utilization and satisfaction.
• Identify whitespace opportunities across the customer portfolio.
• Develop and execute account growth plans.
• Generate upsell and cross-sell opportunities aligned to customer needs and strategic initiatives.

Skills

Relationship management

Renewals & expansions

Executive communication

Cross-functional collaboration

CRM usage

SaaS domain experience

Tools

Salesforce

Job description

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com/

About the Role

The Field Account Manager is responsible for managing and growing an assigned portfolio of existing customers within the LexisNexis Risk Solutions business across the Northeast. This role focuses on customer retention, strategic account management, and identifying opportunities to expand customer value through strong partnerships and a deep understanding of customer goals.

Working closely with cross-functional teams, you will help customers achieve business outcomes while contributing to revenue growth and long-term account success.

Responsibilities

• Manage an assigned book of business and achieve renewal and retention objectives.
• Build strong executive and operational relationships with customer stakeholders.
• Conduct regular business reviews to demonstrate ROI (Return on Investment) and value realization.
• Monitor customer health and proactively address risks, concerns, and adoption challenges.
• Drive customer engagement strategies that increase product utilization and satisfaction.
• Identify whitespace opportunities across the customer portfolio.
• Develop and execute account growth plans.
• Generate upsell and cross-sell opportunities aligned to customer needs and strategic initiatives.

Requirements

• Proven success managing and growing existing customer relationships.
• Experience managing renewals, expansion opportunities, and customer retention initiatives.
• Strong communication, presentation, and relationship-building skills.
• Ability to collaborate across multiple internal functions.
• Experience utilizing CRM (Customer Relationship Management) systems such as Salesforce.
• SaaS (Software as a Service), data, analytics, risk, fraud, identity, or technology industry experience.
• Experience conducting executive business reviews and strategic account planning.
• Demonstrated ability to uncover customer challenges and align solutions to business outcomes.

Location & Compensation

Primary Location Base Pay Range: Home based-New Jersey $74,074 - $118,326.

Total Target Cash Range: $113,960 - $182,040. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter. If performed in New York, the base pay range is $72,100 - $120,200, the total target cash range is $111,000 - $185,000.

If performed in New York City, the base pay range is $78,700 - $131,100, the total target cash range is $121,100 - $201,900. If performed in Rochester, NY, the base pay range is $65,600 - $109,200, the total target cash range is $100,900 - $168,200.

U.S. National Base Pay Range: $65,600 - $109,200, Total Target Cash Range: $100,900 - $168,200. Geographic differentials may apply in some locations to better reflect local market rates. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.

Benefits

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

Accommodations

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Equality & Inclusion

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

Company Information

At LexisNexis® Risk Solutions, our businesses span multiple industries providing customers with innovative technologies, information-based analytics, decisioning tools and data management services that provide market-specific solutions. Approximately 11,100 employees in offices throughout the world support our brands by serving customers in more than 190 countries and territories. LexisNexis® Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit www.risk.lexisnexis.com and www.relx.com.