Strategic Facility Management Account Leader

DFM Solutions; Allen Park (MI); On-site; USD 85,000 - 120,000; Full time

Job summary

DFM Solutions is seeking an Integrated Facility Management Account Manager to oversee facility services across multiple sites in Michigan, Ohio, and New York. The role reports to the Senior VP of Operations and drives quality, safety, and customer satisfaction.

You will lead cross‑functional teams, manage financial performance, develop growth strategies, and foster strong client relationships while promoting the company’s core values.

Qualifications

• Experience leading cross-functional teams in facility management services.
• Proven ability to drive continuous improvement and cost savings.
• Strong negotiation and change-management skills.
• Excellent written and verbal communication abilities.
• Experience operating in a union environment and negotiating CBAs.

Responsibilities

• Manage cross‑functional facility service delivery staff to achieve growth objectives.
• Own operational management and financial performance of multiple accounts/sites.
• Evaluate metrics and adjust activities to meet performance expectations.
• Lead site teams to develop and retain customers.
• Implement short and long-term goals to meet customer scope of service.
• Direct and lead operations/site leaders and field staff with servant leadership.
• Promote safety, quality, and customer service excellence.
• Review financial statements and monitor budget variance and financial performance.
• Assess financial risk and opportunities and communicate results to team and customer.
• Build and maintain professional relationships with customers and internal stakeholders.
• Coach and develop employees to maximize potential.

Skills

Cross-functional leadership

Facility management

Negotiation

Change management

Communication skills

Job description

DFM Solutions is seeking an Integrated Facility Management Account Manager to oversee facility services across multiple sites in Michigan, Ohio, and New York. The role reports to the Senior VP of Operations and drives quality, safety, and customer satisfaction.

You will lead cross‑functional teams, manage financial performance, develop growth strategies, and foster strong client relationships while promoting the company’s core values.