Strategic Account Manager, Facility Services

City Wide Facility Solutions; Hauppauge (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits including medical and dental

401k

Paid time for charity support

Professional development opportunities

Job summary

A leading facility management company is seeking an experienced operations manager to oversee client accounts and ensure satisfaction. Applicants should have a minimum of 3 years of relevant experience and demonstrate strong communication and problem-solving skills. The role involves customizing service strategies, negotiating contracts, and conducting site inspections. This position offers a competitive salary, benefits, and a supportive culture focused on professional growth. Candidates must reside in or near Suffolk County NY.

Qualifications

• 3+ years’ experience in facility management, operations, or building services.
• Detail-oriented, proactive, confident in building relationships.
• Clear verbal and written communication with clients and teams.
• Reliable transportation for on-site visits.

Responsibilities

• Manage multiple client accounts, ensuring satisfaction.
• Customize service strategies to exceed expectations.
• Negotiate service agreements and pricing.
• Oversee contractor relationships for compliance and quality.
• Conduct site walkthroughs to maintain standards.
• Partner with management to enhance service delivery.
• Track service activities and client feedback.

Skills

Facility management experience

Customer relationship management

Proficiency in Microsoft Office

Communication skills

Proactive problem-solving

Education

High school diploma

Bachelor's degree (preferred)

Tools

CRM technology

Job description

A leading facility management company is seeking an experienced operations manager to oversee client accounts and ensure satisfaction. Applicants should have a minimum of 3 years of relevant experience and demonstrate strong communication and problem-solving skills. The role involves customizing service strategies, negotiating contracts, and conducting site inspections. This position offers a competitive salary, benefits, and a supportive culture focused on professional growth. Candidates must reside in or near Suffolk County NY.