Strategic EUC & Service Desk Leader

Konica Minolta Business Solutions U.S.A., Inc.; Ramsey (NJ); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Konica Minolta Business Solutions U.S.A., Inc. is seeking a Sr. Mgr, End User Computing & Service Desk to lead enterprise endpoint operations and the Service Desk. The role focuses on reliable, secure IT support for all end users, with accountability for end-to-end service delivery and continuous improvement.

Responsibilities include service desk leadership, endpoint strategy, ITIL service management, and cross-functional collaboration to align IT with business goals and drive productivity.

Qualifications

• Senior IT leader with responsibility for Service Desk and EUC operations.
• Experience implementing ITIL-based processes and driving service quality.
• Strong cross-functional collaboration and vendor management.

Responsabilités

• Own and manage the KMBS US Service Desk, including Tier 1 operations.
• Lead endpoint modernization across Windows, macOS, and mobile platforms.
• Drive SLA compliance, first-call resolution, and user satisfaction metrics.
• Develop workforce plans, scheduling, and coverage for Service Desk ops.
• Implement and uphold ITIL processes: Incident, Problem, Change Management.
• Oversee device lifecycle, security, and compliance across endpoints.

Connaissances

Leadership

ITIL

Endpoint Management

Operating Systems

Microsoft 365

End User Computing

Formation

Bachelor's degree in Information Technology / Computer Science

Outils

ServiceNow

Intune

Autopilot

Description du poste

Konica Minolta Business Solutions U.S.A., Inc. is seeking a Sr. Mgr, End User Computing & Service Desk to lead enterprise endpoint operations and the Service Desk. The role focuses on reliable, secure IT support for all end users, with accountability for end-to-end service delivery and continuous improvement.

Responsibilities include service desk leadership, endpoint strategy, ITIL service management, and cross-functional collaboration to align IT with business goals and drive productivity.