End User Computing & Service Desk Leader

Konica Minolta Business Solutions Canada; Ramsey (NJ); On-site; USD 150,000 - 190,000; Full time

Job summary

Konica Minolta Business Solutions Canada is seeking a Senior Manager to lead the End User Computing and Service Desk, delivering reliable, secure IT support and driving enterprise-wide improvements across Windows, macOS, and mobile endpoints.

This role sets ITIL-based practices, oversees incident and change management, and partners with security, finance, and vendors to optimize spend, SLAs, and user satisfaction.

Qualifications

• Extensive IT budgeting and cost-management experience.
• Proven leadership of large EUC/Service Desk teams.
• Strong knowledge of ITIL frameworks and service-delivery metrics.

Responsibilities

• Lead KMBS US Service Desk and End User Computing operations.
• Drive SLA compliance, first-call resolution, and user satisfaction metrics.
• Oversee endpoint strategy: Windows upgrades, Intune adoption, modern management.
• Implement ITIL processes: incident, problem, change management.
• Manage device lifecycle, provisioning, deployment, and vendor coordination.
• Ensure endpoint security and regulatory compliance across devices.

Skills

Leadership

Collaboration

Adaptability

Communication

Education

Bachelor's degree in IT/CS or related

Tools

Microsoft Intune

Autopilot

Windows 11 Enterprise

macOS

Microsoft 365

ServiceNow

Job description

Konica Minolta Business Solutions Canada is seeking a Senior Manager to lead the End User Computing and Service Desk, delivering reliable, secure IT support and driving enterprise-wide improvements across Windows, macOS, and mobile endpoints.

This role sets ITIL-based practices, oversees incident and change management, and partners with security, finance, and vendors to optimize spend, SLAs, and user satisfaction.