Strategic Enterprise Tech Support Analyst for Key Clients

Waystar; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary package

401(k) matching

Paid time off

Healthcare benefits

Job summary

Waystar in the United States is seeking an Enterprise Technical Support Analyst to serve as a front-line contact for our most strategic clients, handling inquiries by phone or web portal with professionalism and urgency.

You will document cases thoroughly, coordinate with internal teams to resolve issues, and strive to exceed personal and team goals while maintaining coverage and responsiveness.

Qualifications

• Bachelor's degree preferred; healthcare or revenue cycle background valued.
• Strong troubleshooting, analytical and client service skills.
• Experience with healthcare IT/EDI a plus.
• Proficient in Microsoft Outlook, Word, Excel.

Responsibilities

• Answer incoming calls and/or web cases from our most strategic clients.
• Make outbound calls as needed to resolve support cases.
• Document cases thoroughly, showing research steps and resolution.
• Identify client concerns and engage internal resources for timely resolution.
• Demonstrates professionalism in written and verbal communication.

Skills

Troubleshooting

Customer service

Communication

De-escalation

Team player

Analytical skills

Education

Bachelor's degree

Tools

MS Office Suite

Outlook

Excel

Job description

Waystar in the United States is seeking an Enterprise Technical Support Analyst to serve as a front-line contact for our most strategic clients, handling inquiries by phone or web portal with professionalism and urgency.

You will document cases thoroughly, coordinate with internal teams to resolve issues, and strive to exceed personal and team goals while maintaining coverage and responsiveness.