Strategic Enterprise Tech Support Analyst – Healthcare

Waystar, Inc

Louisville (KY)

On-site

USD 50,000 - 70,000

Full time

14 days+

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Benefits offered by this job

Competitive total rewards

Customizable benefits package

Generous paid time off

Paid parental leave

Education assistance

Free mental health programs

401(k) program with company match

Pet insurance

Job summary

Waystar, Inc. is seeking an Enterprise Technical Support Analyst in Louisville, Kentucky. The role involves serving as a front-line support contact for strategic clients, providing assistance for various issues via phone and a web portal. The ideal candidate has a bachelor's degree, client service experience, and strong technical skills.

Waystar supports healthcare providers with innovative solutions to simplify payment processes. The position offers competitive rewards, paid time off, and education assistance.

Qualifications

4-year bachelor’s degree preferred.
Experience in healthcare or technology support.
Exceptional client service skills.
Self-starter with critical thinking skills.
Team player capable of working collaboratively.

Responsibilities

Answer incoming calls and web cases from clients.
Document support cases thoroughly.
Identify client concerns and engage internal resources.
Communicate effectively with other departments.
Strive to meet and exceed individual and team goals.

Skills

Client service skills

Troubleshooting

Analytical skills

Communication skills

Education

Bachelor’s degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Waystar supports healthcare providers with innovative solutions to simplify payment processes. The position offers competitive rewards, paid time off, and education assistance.

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