Customer Experience & Insights Analyst

Waystar; Atlanta (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits package

Paid time off (3 weeks + holidays)

Job summary

Waystar is seeking a Customer Support professional to provide advanced front-line assistance to clients via phone, email, and chat. You will troubleshoot issues, educate users on product features, and document resolutions in the CRM system.

Collaborating with sales, services, and product teams, you’ll share feedback and help onboarding. A healthcare tech background and strong communication are highly valued.

Qualifications

• 2–4 years of experience in customer service or client support.
• Ability to explain technical concepts clearly to non-technical audiences.
• Familiarity with healthcare revenue cycle management (RCM) or medical billing is a plus.

Responsibilities

• Provide advanced front-line support via phone, email, and chat.
• Troubleshoot client issues and escalate when needed.
• Educate clients on product features and best practices.
• Document interactions and resolutions in CRM.
• Collaborate with sales, professional services, and product teams for feedback.
• Assist in onboarding and implementation processes.
• Maintain current product knowledge and confidentiality.

Skills

Customer service

Communication

CRM software

Problem solving

Independent worker

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

Zendesk

Job description

Waystar is seeking a Customer Support professional to provide advanced front-line assistance to clients via phone, email, and chat. You will troubleshoot issues, educate users on product features, and document resolutions in the CRM system.

Collaborating with sales, services, and product teams, you’ll share feedback and help onboarding. A healthcare tech background and strong communication are highly valued.