Strategic Enterprise Tech Support Analyst

Waystar; Louisville (KY); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive total rewards

Customizable benefits package

Paid time off

Parental leave

Education assistance

LinkedIn Learning access

401(K) program with company match

Employee resource groups

Job summary

Waystar is seeking an Enterprise Technical Support Analyst to serve as a front-line contact for our strategic clients. You will handle support inquiries via phone or web portal, prioritize tasks, and collaborate with internal resources to resolve issues efficiently.

The role requires troubleshooting and analytical skills, experience in healthcare or revenue cycle management, and proficiency with Microsoft Office; a degree is preferred.

Qualifications

• 4-year bachelor’s degree preferred.
• Experience in healthcare or revenue cycle management is preferred.
• Excellent troubleshooting, analytical, and client service skills.
• Working knowledge of EDI files is a bonus.
• Proficient with Microsoft Office applications (Outlook/Word/Excel) and clear communication.

Responsibilities

• Answer incoming calls and/or web cases from strategic clients.
• Make outbound calls to resolve support cases.
• Document support cases with research steps and resolutions.
• Engage internal resources to ensure timely resolution.
• Maintain professional communication within the department and with other teams.
• Aim to meet and exceed individual and team goals.

Skills

Troubleshooting

Analytical skills

Self-starter

De-escalation

Communication skills

Team player

Education

Bachelor's degree (4-year)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Waystar is seeking an Enterprise Technical Support Analyst to serve as a front-line contact for our strategic clients. You will handle support inquiries via phone or web portal, prioritize tasks, and collaborate with internal resources to resolve issues efficiently.

The role requires troubleshooting and analytical skills, experience in healthcare or revenue cycle management, and proficiency with Microsoft Office; a degree is preferred.