Strategic Enterprise TAM — Tech Lead, Data & Campaigns (Remote)

Convertr Media Limited; San Francisco (CA); Hybrid; USD 140,000 - 210,000; Full time

Benefits offered by this job

25 days holiday

Career development

Employee assistance program

Flexible remote working

Team socials

Remote working kit

Healthcare benefits

401k plans

Job summary

Convertr is seeking an Enterprise Technical Account Manager to serve as the primary technical contact for strategic enterprise accounts, overseeing the Campaign Management team and ensuring delivery excellence. You will manage data flows, integrations, and platform configurations while driving escalations to resolution and maintaining deep knowledge of client requirements.

The role emphasizes leadership, cross-functional collaboration, and optimizing workflows to achieve client objectives in a

Qualifications

• 3+ years of Technical Account Management in a fast-paced environment.
• Experience managing enterprise-level client relationships in a technical capacity.
• Experience with Convertr platform preferred but not essential.
• People management experience in delivery/campaign teams.
• Knowledge of API documentation and usage.

Responsibilities

• Act as the primary technical contact for a designated strategic account including data processing, integrations and platform configuration.
• Own technical escalations and drive them to resolution with internal teams.
• Maintain deep knowledge of campaign requirements, data flows and account configurations.
• Lead technical reviews and status updates with stakeholders.
• Oversee and review content syndication and social campaigns per account specs.
• Analyze workflows and recommend improvements to drive adoption and business objectives.
• Manage day-to-day performance of the Campaign Management team.
• Conduct regular 1:1s and performance reviews to support team development.
• Serve as escalation point for blockers.

Skills

TAM experience

Salesforce

HubSpot

Marketo

MySQL

APIs

Leadership

Education

Bachelor's degree

Degree level preferred

Tools

Zendesk

ServiceNow

CRM tools

Job description

Convertr is seeking an Enterprise Technical Account Manager to serve as the primary technical contact for strategic enterprise accounts, overseeing the Campaign Management team and ensuring delivery excellence. You will manage data flows, integrations, and platform configurations while driving escalations to resolution and maintaining deep knowledge of client requirements.

The role emphasizes leadership, cross-functional collaboration, and optimizing workflows to achieve client objectives in a