Technical Account Manager - Remote & Flexible Hours

Convertr Media Limited; Centennial (CO); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

25 days holiday + birthday

Career development opportunities

Employee Assistance Program - Free 24/

Job summary

Convertr is seeking a Technical Account Manager to act as a product expert within the Customer Success team. You will collaborate with Support and Services to deliver value, build trust with customers, and drive adoption of our platform.

The role requires 3+ years in TAM or Customer Success in a fast-paced environment, plus experience with API usage and CRM tools such as Salesforce, Marketo, HubSpot, Zendesk, and basic SQL. You will help shape workflows and coordinate cross-functionally.

Qualifications

• 3+ years in Technical Account Management, Customer Success, or similar.
• Experience in fast-paced environments.
• Familiarity with API documentation and usage.

Responsibilities

• Onboard and guide customers to adopt the platform.
• Coordinate with Support, Engineering, and Sales.
• Provide escalation support and guidance on complex issues.
• Help build new workflows with customers.

Skills

Analytical thinking

Clear communication

Customer focus

Problem solving

Collaborative

Tools

Salesforce

Marketo

HubSpot

Zendesk

SQL

Job description

Convertr is seeking a Technical Account Manager to act as a product expert within the Customer Success team. You will collaborate with Support and Services to deliver value, build trust with customers, and drive adoption of our platform.

The role requires 3+ years in TAM or Customer Success in a fast-paced environment, plus experience with API usage and CRM tools such as Salesforce, Marketo, HubSpot, Zendesk, and basic SQL. You will help shape workflows and coordinate cross-functionally.