Enterprise Technical Account Manager

Hightouch; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

Hightouch is seeking a Technical Account Manager to bridge the gap between our platform and Fortune 5000 customers. You will guide the full customer journey from kickoff to onboarding, ensuring continued success and higher adoption of the Hightouch platform.

You’ll uncover use cases, navigate to elegant solutions, and advocate for data-driven outcomes. This role emphasizes curiosity, collaboration, and a strong product expertise to maximize customer value.

Responsibilities

• Retain and expand our largest Enterprise customers
• Collaborate with Sales to increase adoption across large organizations
• Lead onboarding for customers with effective project management
• Provide clear proactive technical guidance across all products
• Coordinate with Customer Support, Engineering, and other teams on escalations
• Surface use cases and feedback to Engineering to improve the platform

Job description

Hightouch is seeking a Technical Account Manager to bridge the gap between our platform and Fortune 5000 customers. You will guide the full customer journey from kickoff to onboarding, ensuring continued success and higher adoption of the Hightouch platform.

You’ll uncover use cases, navigate to elegant solutions, and advocate for data-driven outcomes. This role emphasizes curiosity, collaboration, and a strong product expertise to maximize customer value.