Strategic Enterprise Success Partner

Augury; United States; À distance; USD 140 000 - 160 000; Plein temps

Avantages offerts par ce poste

Flexible PTO

Medical/dental/vision insurance

401(k) match

Stock options

Paid parental leave

WFH stipend

Résumé du poste

Augury is seeking a Customer Success Manager to own a portfolio of enterprise accounts, driving retention, expansion, and long-term customer value. This role collaborates with a technical success manager and cross-functional teams to ensure adoption, value realization, and renewal growth.

The position requires 7+ years in software/hardware customer success or account management, and a strong ability to align customer objectives with measurable business outcomes.

Qualifications

• 7+ years of experience in software/hardware customer success or account management
• Ability to influence executives and collaborate with Sales and Product teams
• Strong technical acumen to connect health metrics to business outcomes
• Excellent written and verbal communication skills

Responsabilités

• Own a portfolio of strategic accounts, accountable for retention, renewal, and expansion
• Build renewal and expansion forecasts with visibility into risks and opportunities
• Identify at-risk accounts and drive mitigation plans for predictable renewals
• Develop account plans aligning customer objectives with measurable value and growth
• Progress upsell and expansion opportunities based on usage and evolving business needs
• Partner cross-functionally with Sales, Support, Product, and Delivery to drive outcomes
• Lead customer engagements (QBRs, executive reviews) to articulate ROI and future opportunities
• Maintain data integrity in Gainsight and Salesforce for forecasting accuracy

Connaissances

Enterprise cust. success

Account management

Executive relationship

Digital transformation

Description du poste

Augury is seeking a Customer Success Manager to own a portfolio of enterprise accounts, driving retention, expansion, and long-term customer value. This role collaborates with a technical success manager and cross-functional teams to ensure adoption, value realization, and renewal growth.

The position requires 7+ years in software/hardware customer success or account management, and a strong ability to align customer objectives with measurable business outcomes.