Strategic Enterprise Platform Success Lead

Appian; Boston (MA); On-site; USD 125,000 - 250,000; Full time

Benefits offered by this job

401(k) plan with company match

Flexible time off

Paid parental leave

Medical, dental, and vision plans

Life insurance

Disability insurance

Employee Stock Purchase Program (ESPP)

Tuition reimbursement

Wellness programs

Job summary

Appian is seeking a Customer Success Manager to guide strategic partnerships, translate business goals into actionable plans, and drive adoption of Appian's AI-enabled platform across enterprise clients. You will empower stakeholders, manage programs, and ensure measurable outcomes that deliver long-term value.

In this role, you will collaborate with C-level sponsors, build joint roadmaps, and uncover expansion opportunities while championing agile practices and customer success methodologies.

Qualifications

• Bachelor's degree, ideally in a technical field.
• 10+ years of combined experience in technology or technical consulting.
• Proven ability to act as a trusted advisor and drive measurable business value for customers.
• Demonstrable understanding of enterprise platforms and systems and how they can be used to solve business problems.
• Excellent consulting, communication, and presentation skills with executive and technical audiences.
• Strong organization and project management skills with close attention to detail.
• Experience with agile software development practices.

Responsibilities

• Uncover and shape each customers business goals, translating them into prioritized, actionable plans.
• Lead customer adoption by empowering clients to become self-sufficient in building, managing, and scaling Appian applications and solutions.
• Establish yourself as a strategic partner and trusted advisor by aligning Appian's capabilities to customers evolving business strategies.
• Identify opportunities to expand Appian's footprint and articulate data-backed business value cases for additional investment.
• Monitor overall account health, proactively address risks, and remove barriers to successful adoption and long-term growth.
• Develop joint roadmaps and success plans that deliver measurable outcomes and sustained impact.
• Build deep expertise in Appian's products, implementation methodology, and best practices to guide customers effectively.
• Recommend process improvements and technology solutions, including AI, that drive efficiency and business value.
• Communicate confidently across technical teams, business stakeholders, and C-level executives.
• Collaborate effectively with internal and external partners, mentor colleagues, and advocate for agile practices.

Skills

Trusted advisor

Executive communication

Project management

Strategic thinking

Agile practices

Education

Bachelor's degree

Job description

Appian is seeking a Customer Success Manager to guide strategic partnerships, translate business goals into actionable plans, and drive adoption of Appian's AI-enabled platform across enterprise clients. You will empower stakeholders, manage programs, and ensure measurable outcomes that deliver long-term value.

In this role, you will collaborate with C-level sponsors, build joint roadmaps, and uncover expansion opportunities while championing agile practices and customer success methodologies.