Strategic Enterprise Customer Success Lead

Contentstack; United States; Remote; USD 115,000 - 135,000; Full time

Job summary

Contentstack is seeking an experienced Sr. Customer Success Manager to join our growing CS team.

You will own a portfolio of 20-25 enterprise accounts with $5M+ ARR, acting as the strategic partner throughout the customer lifecycle. You'll build executive relationships, drive adoption and retention, identify expansion opportunities, and collaborate with Sales, Product and Marketing to deliver measurable business outcomes.

Qualifications

• 8–12 years in Customer Success, Account Management, or related role.
• Proven track record with renewals, NRR, and expansions.
• Experience managing a complex enterprise book post-implementation.
• Strong communication and negotiation with C-level stakeholders.
• Familiarity with composable architectures and APIs is a plus.

Responsibilities

• Own a portfolio of 20–25 enterprise accounts with $5M+ ARR across the lifecycle.
• Develop multi-year success plans aligned to digital transformation goals.
• Lead executive business reviews and business workshops to demonstrate ROI.
• Identify churn risks and drive retention and expansion strategies.
• Collaborate with Sales, Product, Marketing to drive outcomes.

Skills

Executive relationship management

Negotiation

Data-driven decision making

CRM tools

AI tool fluency

Education

Bachelor’s degree

Tools

Salesforce

Gong

WorkRamp

Job description

Contentstack is seeking an experienced Sr. Customer Success Manager to join our growing CS team.

You will own a portfolio of 20-25 enterprise accounts with $5M+ ARR, acting as the strategic partner throughout the customer lifecycle. You'll build executive relationships, drive adoption and retention, identify expansion opportunities, and collaborate with Sales, Product and Marketing to deliver measurable business outcomes.