Strategic Enterprise CSM Leader

Quest Software

Austin (TX)

On-site

USD 120,000 - 170,000

Full time

12 days ago

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Benefits offered by this job

Competitive pay

Bonuses

Health benefits

Flexible work options

PTO & wellness programs

Career growth

Job summary

Quest Software in Austin, TX is seeking a Customer Success People Manager to lead a team of Customer Success Managers supporting Quest’s most strategic accounts. You will empower the team to deliver superior customer experiences, manage escalations, and drive measurable business outcomes across Sales, Renewals, Product, and Support.

This role requires building strategic Success Plans, monitoring account health metrics, and partnering with executives to understand business needs and value

Qualifications

Minimum 3 years in customer success roles.
Experience managing platform management and security solutions.

Responsibilities

Proactively manages named accounts and ensures engagement and satisfaction.
Develops and maintains strategic Success Plans aligned with value milestones.
Partners with customers to build joint plans for success and adoption of Quest technologies.
Monitors analytics and KPIs to demonstrate impact and identify improvement opportunities.
Facilitates Executive Business Reviews with cross-functional teams.

Skills

Customer success leadership

Account management

Strategic planning

Relationship building

Escalation management

Cross-functional collaboration

Communication

Change management

Mentoring and coaching

Tools

Gainsight

Totango

Salesforce

Job description

This role requires building strategic Success Plans, monitoring account health metrics, and partnering with executives to understand business needs and value

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