Strategic Enterprise Solutions Leader

11:11 Systems; United States; Presencial; USD 113.000 - 133.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive healthcare plan options

Retirement plan with company match

Life and other supplemental insurances

Paid time off and holidays

New parent leave

Wellness programs

Descripción de la vacante

11:11 Systems seeks an experienced Enterprise Solutions Manager to lead technical service delivery on large, complex accounts.

You will direct design, implementation, and lifecycle management of solutions, guiding a cross‑platform team to optimize value for production and recovery environments. As a trusted advisor, you’ll manage stakeholder relationships and translate business needs into action across teams.

Formación

• Bachelor’s degree in Computer Science, Engineering, or a related field.
• 10+ years of IT experience with at least 3 years in an Enterprise TAM/solution architecture and customer-facing service delivery.

Responsabilidades

• Lead design, implementation and lifecycle management of IT solutions for large/complex accounts.
• Own governance for contracted scope (change, incident, request, event, problem, vendor management).
• Develop trusted advisor relationships and translate business needs into action across stakeholders.
• Ensure SLAs are met by driving incident, change and problem management processes.
• Prepare and deliver monthly service reviews and quarterly business reviews.

Conocimientos

Leadership & client relations

Strategic advisory

Service delivery management

Communication & problem solving

Training customers

Educación

Bachelor’s degree in CS, Engineering, or related field

Herramientas

VMware

Hyper‑V

Windows Server

Descripción del empleo

11:11 Systems seeks an experienced Enterprise Solutions Manager to lead technical service delivery on large, complex accounts.

You will direct design, implementation, and lifecycle management of solutions, guiding a cross‑platform team to optimize value for production and recovery environments. As a trusted advisor, you’ll manage stakeholder relationships and translate business needs into action across teams.