Strategic Enterprise SaaS Account Manager

ZipHQ, Inc.; San Francisco (CA); On-site; USD 200,000 - 240,000; Full time

Benefits offered by this job

Start-up equity

Full health, vision & dental coverage

Catered lunches & dinners for SF

Commuter benefit

Team building events & happy hours

Flexible PTO

Apple equipment plus home office budge

401k plan

Job summary

ZipHQ, Inc. is seeking an experienced sales professional to own renewals and upsell cycles with enterprise customers.

You’ll act as a trusted advisor, evangelist, and builder, partnering with Customer Success to monitor health, demonstrate ROI, and close multi-year renewals. You will become a product and procurement expert, using sales intelligence tools to manage deal cycles and help shape Zip’s evolving sales processes in a hyper-growth environment.

Qualifications

• 4+ years of technology SaaS experience.
• Experience selling to procurement, finance, legal.
• Experience driving customer retention and adoption of a SaaS product for enterprise accounts.
• Customer management skills; including sales, Account management, and customer service.
• Self-driven – you don’t need someone to motivate you to put in your best every day.
• You’d describe yourself as organized, efficient with your time, and an excellent communicator.
• Experience using tools like Salesforce, Clari, ZoomInfo, LinkedIn SalesNav, and Outreach.
• Willing to go the extra mile to make sure our customers, company, team, and yourself succeed.

Responsibilities

• Become a trusted advisor, product consultant, and closer for renewals and upsell.
• Partner with Customer Success to monitor health scorecards and guide deals.
• Demonstrate Zip’s value and align with future product directions.
• Help build the startup culture and best practices within the organization.
• Negotiate renewal contracts to maximize value and strengthen relationships.
• Provide regular renewal updates to management and escalate when needed.
• Manage current customers on multi-year contracts for value realization.

Skills

SaaS sales

Account management

Customer retention

Communication

Time management

Organization

Tools

Salesforce

Clari

ZoomInfo

LinkedIn Sales Navigator

Outreach

Job description

ZipHQ, Inc. is seeking an experienced sales professional to own renewals and upsell cycles with enterprise customers.

You’ll act as a trusted advisor, evangelist, and builder, partnering with Customer Success to monitor health, demonstrate ROI, and close multi-year renewals. You will become a product and procurement expert, using sales intelligence tools to manage deal cycles and help shape Zip’s evolving sales processes in a hyper-growth environment.