Strategic Enterprise Growth & Relationship Manager

Poshmark; Redwood City (CA); Presencial; USD 120.000 - 160.000; Jornada completa

Descripción de la vacante

Jobtailor is seeking an experienced Enterprise Account Manager for a portfolio of mid-level enterprise accounts in Redwood City. You will be the primary contact for daily inquiries, coordinate with onboarding, support, product, and marketing teams, and drive growth through data-driven insights and standardized reporting.

The role requires 5–7 years of account management experience, strong listening and relationship-building skills, and a proven ability to translate seller needs into practical

Formación

• 5–7 years of experience managing a portfolio of client or seller accounts.
• Strong listening and relationship-building skills.
• Deep understanding of seller needs and ability to translate them into practical guidance.
• Experience building and standardizing recurring reports.
• Ability to translate account-level data into clear, actionable insights.
• Proactive, clear communication skills.
• Experience working across onboarding, support, product, and marketing teams.
• Experience buying and selling on Poshmark is a plus.

Responsabilidades

• Own the ongoing relationship for a portfolio of mid-level enterprise accounts.
• Serve as the primary point of contact for day-to-day questions, requests, and issue resolution.
• Proactively identify account growth opportunities and areas of concern.
• Run and standardize recurring performance reporting.
• Identify portfolio trends and patterns to inform Enterprise strategy.
• Flag accounts requiring additional attention or escalation.
• Partner with Technical Onboarding for seamless handoffs.
• Escalate recurring technical or integration issues.
• Share seller feedback and platform gaps with cross-functional partners.
• Build standardized tools and processes for the account portfolio.
• Establish a risk-flagging process with the Enterprise GM.
• Drive measurable GMV growth across the managed portfolio.

Conocimientos

Account Management

Performance Reporting

Data Analysis

Relationship Building

Cross-Functional Collaboration

Descripción del empleo

Jobtailor is seeking an experienced Enterprise Account Manager for a portfolio of mid-level enterprise accounts in Redwood City. You will be the primary contact for daily inquiries, coordinate with onboarding, support, product, and marketing teams, and drive growth through data-driven insights and standardized reporting.

The role requires 5–7 years of account management experience, strong listening and relationship-building skills, and a proven ability to translate seller needs into practical