Strategic Enterprise Events Lead – Grow Key Accounts

Lucky Strike; Bellevue (WA); On-site; USD 90,000 - 150,000; Full time

Job summary

Lucky Strike Entertainment, with over 360 locations across North America, seeks an Enterprise Events Executive to own a portfolio of named corporate accounts and deepen relationships end-to-end. You will grow revenue and expand markets by aligning offerings to client goals across venues and regions.

You will spend a minimum of 50% in the field, engaging clients at venues and events, delivering tailored programming, and maintaining an executive presence that reflects the brand.

Qualifications

• 3–5+ years of experience in customer success, account management, or a client-facing sales or hospitality role.
• Proven ability to manage and grow a portfolio of corporate accounts focused on retention, satisfaction, and expansion.
• Relationship-first approach with executive-level trust and navigation of large, multi-stakeholder organizations.
• Strategic thinker who develops account success plans and identifies growth opportunities.
• Strong understanding of CRM tools – Salesforce, HubSpot, Gainsight, or similar – and using data to track account health and performance.
• Drive customer retention, repeat bookings, and satisfaction across a national portfolio of venues.

Responsibilities

• Own a portfolio of named corporate accounts, building trusted relationships for long-term loyalty.
• Proactively engage clients to understand goals, uncover challenges, and align Lucky Strike Entertainment offerings to success metrics.
• Spend 50%+ time in the field, presenting with clients at venues and across territory.
• Onboard new accounts transitioned from Enterprise Partnerships Executives, ensuring a strong start.
• Deliver tailored event programming recommendations and best practices aligned to each client’s goals.
• Develop and execute account success plans, drive revenue growth, and identify upsell opportunities.
• Manage renewals, expansions, and new business across the full book of business.
• Maintain pipeline discipline with renewals and cross-market expansion.

Skills

Customer success

Account management

Client-facing sales

Hospitality

CRM tools

Outlook

Microsoft Teams

Excel

Tools

Salesforce

HubSpot

Gainsight

Outlook

Teams

Excel

Job description

Lucky Strike Entertainment, with over 360 locations across North America, seeks an Enterprise Events Executive to own a portfolio of named corporate accounts and deepen relationships end-to-end. You will grow revenue and expand markets by aligning offerings to client goals across venues and regions.

You will spend a minimum of 50% in the field, engaging clients at venues and events, delivering tailored programming, and maintaining an executive presence that reflects the brand.