Enterprise Events Executive

Lucky Strike Entertainment; Bellevue (WA); On-site; USD 90,000 - 130,000; Full time

Job summary

Lucky Strike Entertainment is seeking an Enterprise Events Executive to own and grow a portfolio of strategic accounts across markets. You will deepen relationships, drive retention, and expand revenue, with a camera-first policy shaping client interactions.

Responsibilities include onboarding new accounts, delivering tailored event programs, and pursuing upsell opportunities while maintaining strong CRM discipline and executive presence.

Qualifications

• 3–5+ years of experience in customer success, account management, or a client-facing role.
• Proven ability to manage and grow a portfolio of corporate accounts with retention and expansion.
• Relationship-first approach, ability to navigate large multi-stakeholder organizations.
• Strategic thinker who develops account plans and growth opportunities.
• Strong understanding of CRM tools and data-driven account health tracking.
• Able to drive retention, renewals, and revenue across a national portfolio.
• Experience onboarding new accounts and scaling relationships.

Responsibilities

• Own a portfolio of named corporate accounts and be the primary contact.
• Proactively engage clients to understand goals and align offerings.
• Spend 50%+ time in the field with clients, venues, and territory.
• Deliver tailored event programming recommendations and best practices.
• Develop and execute account success plans aligned with objectives and revenue targets.
• Identify upsell, cross-sell, and expansion opportunities within portfolio.
• Manage renewals, pipeline, and incremental growth across full book.
• Hit quarterly quota; operate with strong pipeline discipline.

Skills

CRM tools

Outlook

Microsoft Teams

Excel

GEMS

Tools

Salesforce

HubSpot

Gainsight

Job description

Overview

The Role

As an Enterprise Events Executive, you own our most valuable corporate relationships end-to-end.Youareassigned a portfolio of named strategic accounts, including new accounts transitioned to you from our Enterprise Partnerships Executives. Your job is to deepen those relationships, drive retention, grow revenue, and expand accounts across markets. You build, protect, and scale the accounts that matter most. We lead with presence - Lucky Strike Entertainmentoperatesa camera-first policy. All video calls with clients and internal stakeholdersrequirecameras on, and we expect associates to show up polished and professional - that meansappropriate attire, a clean environment, and the kind of executive presence that reflects the brand werepresent.

What You'll Do

Own Your Account Portfolio

• Serve as the primary point of contact for a portfolio of named corporate accounts - building trusted relationships that drive long-term loyalty and repeat business

• Proactively engage clients to understand their goals, uncover challenges, and align Lucky Strike Entertainment's offerings to their success metrics
• Field-oriented role with an expectation of minimum 50% time in the field - present with clients, at venues, and across your territory

What You'll Bring

Youdon'tneed to check every box - buthere'swhat sets the best candidates apart.

• 3-5+ years of experience in customer success, account management, or a client-facing sales or hospitality role

• Proven ability to manage and grow a portfolio of corporate accounts with a focus on retention, satisfaction, and expansion

• Relationship-first approach - you build trust at the executive level and know how to navigate large, multi-stakeholder organizations

• Strategic thinker who develops account success plans andidentifiesgrowth opportunities before clients ask

• Strong understanding of CRM tools - Salesforce, HubSpot, Gainsight, or similar - and comfortable leveraging data to track account health and performance
• Drive customer retention, repeat bookings, and satisfaction across our national portfolio of venues

Onboard and Activate New Accounts

• Receive and onboard new accounts transitioned from our Enterprise Partnerships Executives - ensuring a seamless transition fromsaleto experience and a strong start to every client relationship

• Deliver tailored event programming recommendations, resources, and best practices aligned to each client's goals and group needs

Grow Revenue and Expand Markets

• Develop and execute account success plans aligned with clientobjectives, booking cadences, and revenue growth targets

• Identifyand act on upsell, cross-sell, and cross-market expansion opportunities within your portfolio

• Own outreach to all named key accounts and manage event pipeline, renewals, and incremental growth across your full book of business

Hit Your Numbers

• Quarterly quota paid monthly on a tiered basis - stronger performance means stronger earnings

• A Commission QRG will detail exactly how your pay is structured from day one review to a committee or standing on a venue floor at a 300-person buyout
• Highly organized with strong pipeline discipline - managing renewals, expansions, and new business simultaneously
• Comfortable with Outlook, Microsoft Teams, Excel, and GEMS

Who We Are

Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world’s premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visitir.luckystrikeent.com.